Move Management Consultant

Role overview

Sirva is hiring a Move Management Consultant to coordinate household relocation services for clients. The position is based in the Perth branch in Welshpool and includes customer service and end-to-end coordination for international and domestic moves. After an initial in-office training period, the role offers work-from-home flexibility along with other arrangements designed to support work-life balance.

What the role involves

• Oversee the full coordination of relocation services, including packing, shipping, and storage of personal belongings, vehicles, and animals where required.
• Act as the main point of contact between the relocatee, client, removal provider, and any external vendor involved in the move.
• Monitor the movement process through to final delivery of goods.
• Organize travel, transport, and accommodation requirements linked to the relocation.
• Handle initiation and activation paperwork from clients and maintain accurate files for each relocatee.
• Keep relocatees informed about progress and updates across every stage of the move.
• Chase outstanding quotations or missing information from branch teams and third-party suppliers.
• Respond to customer needs promptly and take practical action to resolve issues.
• Maintain timely communication with relocatees throughout the relocation cycle in line with KPI expectations.

Candidate profile

The ideal applicant will bring proven experience delivering a consistently high standard of client service, along with the ability to develop strong working relationships. Clear written and verbal communication, diplomacy, and the confidence to present ideas logically are all important. The role also suits someone who is proactive, collaborative, and able to work independently with initiative. Experience in a customer-facing or administrative environment supporting government clients is valuable, and background in international relocations or moving services would be an advantage.

Additional information

Sirva is a global relocation and moving services organization operating across 177 countries through owned, franchised, and agent locations. The business provides integrated solutions across relocation, household goods, commercial moving, and storage, supported by a mix of technology and human service. The company describes its culture as collaborative, respectful, and performance-driven, with a strong focus on innovation and service quality.

Equal opportunity and accommodation

Sirva is an equal opportunity employer and considers qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information, or other protected status under applicable law. Harassment of applicants and employees on these grounds is also prohibited. If you need a reasonable accommodation during the hiring process due to a disability, you may contact Human Resources and provide your request and contact details.