Monitoring Executive

About the Company

Pro-Vigil is a US-origin vigilance and surveillance organization with more than 20 years of experience. Headquartered in San Antonio, Texas, the company delivers monitoring and surveillance solutions to a large client base and supports digital transformation through modern technology-led services. Its expertise spans fixed surveillance, mobile surveillance, cloud services, data analytics, AI, IoT, and SharePoint. In India and APAC, the brand operates as Virtual Guard Services (VGS).

The business serves over 2,000 clients in the US and has a workforce of 1,000+ employees globally, including 500+ in India. It focuses on customer experience, open communication, industry best practices, and agile execution to deliver quality outcomes on time and within budget.

Role Overview

The Monitoring Executive will be responsible for watching customer sites according to the Business Unit’s Monitoring SOP, maintaining alertness, and taking prompt action when irregularities are noticed. This position requires comfort with round-the-clock operations and shift-based work.

Responsibilities

• Monitor customer locations in line with the standard operating procedure for the business unit.
• Maintain continuous attention to detail and respond quickly to any unusual activity or issue.
• Escalate inconsistencies to the next level of support without delay.
• Be available for a 24x7 work setup, including rotating shifts.

Job Guidelines

• Work schedules follow a 24/7 roster assigned by the department.
• Overlap shifts for women employees may vary depending on the situation.
• Night shift is compulsory for male candidates.
• Attendance is required on Saturday, Sunday, and Monday.
• Unapproved leave may lead to penalties.
• Compliance with the leave policy and attendance policy is mandatory.

Benefits

• ESI
• PF
• Gratuity
• Incentives
• Overtime pay
• Holiday pay
• Shift allowance

Eligibility

Candidates with a Diploma in any specialization or any graduate degree can apply.

Company Recognition

• 2016 SD&I #11 Fast50 Fastest Growing Companies
• 2016 CIO Review: 20 Most Promising Video Surveillance Solution Providers

Additional Information

The company shared multiple public media and information links in the original posting, including video channels and social media pages. Those references have been omitted here. No stipend or salary amount was stated in the source, and the vacancy count was not provided.