Mitarbeiter (m/w/d) Hospitality

About the role

FC Schalke 04 is looking for a Hospitality employee (m/f/d) to strengthen the Sales & Marketing division at the earliest possible start date. The club stands for community, respect, diversity, tradition, and a strong connection to Gelsenkirchen and the Ruhr region.

What you will do

• Take full end-to-end ownership of hospitality partners and serve as their main contact for all questions and needs.
• Identify opportunities with existing partners, develop new marketing approaches, and contribute your own ideas to further improve hospitality offerings.
• Maintain regular personal contact with partners and represent the club confidently with strong communication skills.
• Manage contracts, terms, and cancellations while keeping a clear overview of all deadlines and durations.
• Independently coordinate agreed services and ensure hospitality activations are continuously maintained and developed.
• Support partners beyond contract signing and deliver a professional after-sales experience that builds long-term relationships.
• Assist in planning, organizing, and delivering exclusive hospitality and partner events.
• Be on site for home matches and special events, supporting operations from preparation through execution to follow-up.
• Work closely with internal teams and external service providers to continuously improve hospitality products and processes.

Your background

• You have completed a degree in sports management, business administration, or a comparable qualification.
• You bring solid experience in managing and advising business clients and ideally have prior exposure to sales-related work in hospitality, sponsorship, event management, or similar fields.
• You enjoy acquiring new partners, developing existing customer relationships, and spotting potential for new marketing opportunities.
• You present yourself in a customer-focused manner and are outgoing, communicative, and approachable.
• You work independently and reliably and are confident using digital applications and tools such as Salesforce, Navision, d.3, and other office/IT systems.
• Ideally, you are already familiar with hospitality areas, boxes, or event formats in the VELTINS-Arena or at other major events.
• You stay organized even in dynamic situations and bring the flexibility needed for home match days, evening events, and special occasions.
• You have a strong sense for service, sales, and long-term customer retention and know how to build and maintain professional relationships.
• You have a genuine connection to FC Schalke 04 and identify with the club, its people, emotions, and stories.

What we offer

• Exciting responsibilities in a fast-growing industry with a wide range of development opportunities.
• Flexible working hours and a clear policy for mobile working.
• A team environment with a very positive atmosphere, flat hierarchies, and a culture of informality all the way to the board level.
• Attractive benefits including a company pension plan, bike leasing, and a transparent salary structure.
• Free employee parking, staff tickets for matches, and discounted event access at the VELTINS-Arena.
• Discounts in fan shops, access to corporate benefits, and participation in team events and company celebrations.
• Employee meals as well as a broad selection of hot and cold drinks, plus additional everyday perks.

Additional information

This role is based on site in Gelsenkirchen, North Rhine-Westphalia, Germany. The employer is FC Schalke 04, and the position is to be filled as soon as possible.