Mid-Level E-commerce Project Manager

Company Overview

Tom & Co. is a rapidly expanding agency working with notable brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur, along with clients across sectors like Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity. The company fosters a fun, passionate work environment believing that enthusiasm leads to superior results.

Work Environment

Based in a stylish new office near Tower Bridge in London, Tom & Co. offers a blend of in-office and remote work, with a requirement to be onsite for two days a week. This vibrant and creative setting supports personal and professional growth within a fast-paced company.

Key Responsibilities

• Lead and take full ownership of a dedicated "Pod," a self-sufficient, multidisciplinary team handling a specific client subset.
• Facilitate agile practices including daily standups, refinement sessions, and Kanban prioritization.
• Effectively manage and prioritize workloads while keeping clients informed of schedules and changes.
• Participate in weekly client update calls and maintain strong client relationships.
• Manage resources proactively, monitoring leave and escalating risks related to staffing shortages.
• Ensure integration of retrospective feedback into ongoing processes.
• Analyze delivery metrics to enhance efficiency and productivity.
• Supervise Service Desk operations and escalate urgent issues as needed.
• Oversee project management for retainer engagements within the pod.
• Create and maintain detailed project timelines, budget controls, and risk assessments.
• Collaborate with Account Strategists to secure additional funding as necessary and ensure partner referral commissions are correctly managed.
• Provide weekly delivery and progress updates to the Head of Project Management and contribute to continuous improvement initiatives.
• Utilize Jira for internal task management and ClickUp for client and project tracking to maintain team organisation.

Required Skills and Experience

• Minimum of three years' experience in project management.
• Familiarity with Magento2 platform is advantageous.
• Strong communication skills for internal teams and external client engagement.
• Proven ability to manage client stakeholders effectively.
• Good technical understanding of website development.
• Knowledge of project management methodologies, especially Scrum.
• Experience with project management tools, specifically Jira.
• Ambitious with a desire to grow in a dynamic, challenging environment.
• Highly organized, logical, and methodical in approach.
• Passion for e-commerce and digital technologies.
• Excellent command of English.

Benefits and Culture

• Opportunity to grow alongside the company in a fast-developing agency.
• Close collaboration with company directors and a supportive team atmosphere with a great sense of humor.
• Personal development program aimed at maximizing employee potential.
• Career advancement and responsibility growth prospects.
• 24 days of holiday plus bank holidays and an additional day off on your birthday.
• Use of a new MacBook Air for work and home use.
• A workplace committed to diversity and inclusion, encouraging applications from females, people of color, LGBTQ+ individuals, and people with disabilities, especially in technical roles to help reduce diversity gaps in STEM.