Medical Receptionist

About the role

The Doctors Massey is seeking a friendly and dependable receptionist to be the welcoming front-of-house presence for its family medical practice. This is a permanent part-time opportunity based in Auckland, supporting a busy primary care environment with a strong focus on patient experience and community health.

The role is scheduled for 19 hours per week across two days, Thursday and Friday, from 8:00 am to 6:00 pm. The start date is available immediately. The workplace offers free parking and is located near a local bus route.

What you will do

• Welcome patients, register arrivals, and support smooth check-in at reception.
• Handle incoming phone calls and respond to patient enquiries professionally.
• Arrange appointments both over the phone and in person.
• Prepare invoices, process payments, and collect patient fees.
• Carry out general administrative duties as required.
• Manage cash handling accurately and responsibly.
• Contribute to a fast-moving front desk environment and support the wider team.

What we are looking for

• Previous experience in administration and teamwork.
• Ideally, prior exposure to healthcare or a medical reception setting.
• Strong customer service and interpersonal skills.
• A friendly, reliable, focused, and professional approach.
• Comfort working in a busy, diverse, and fast-paced setting.
• Good computer literacy and confidence with day-to-day systems.
• Strong problem-solving and decision-making ability.
• Experience with Medtech Evolution will be an advantage.
• A careful eye for detail, plus solid numerical and people skills.
• The ability to work both independently and collaboratively.

Perks and benefits

• Permanent position with part-time hours.
• Supportive and dynamic workplace culture.
• Opportunities to build clinical knowledge and administrative capability.
• Training and development opportunities.
• Modern, spacious work environment.
• Free parking and convenient bus access.
• Equal opportunity, diverse, and inclusive employer.
• Opportunities for career growth.

Eligibility

Applicants must be eligible to work in New Zealand, with either NZ residency or a valid NZ work permit.

About the employer

The Doctors Medical Centres is New Zealand’s largest network of general practice and primary healthcare providers, serving more than 400,000 people through over 65 medical centres nationwide. The organisation is committed to accessible care, team development, and inclusive workplace values.