Managing Director

About the Role

HHM Hotels is seeking a dynamic and polished Managing Director to spearhead the pre-opening, launch, and ongoing operations of the new Lady D Hotel. This premier boutique property, located in the heart of Midtown Manhattan, is undergoing a complete renovation to become an upscale, sophisticated lifestyle destination. Situated steps from Bryant Park, Times Square, and Fifth Avenue, the Managing Director will be instrumental in establishing its landmark presence.

The primary responsibility is to oversee all hotel operations, aiming to maximize profitability while delivering the high-touch, personalized guest experiences expected in the competitive Manhattan lifestyle market. This role involves building the team from the ground up and shaping the hotel's identity.

Your Growth Path

This position offers a clear career progression, potentially leading to roles such as Area General Manager or Regional Director of Operations.

Key Responsibilities

• Spearhead the strategic planning and execution of the hotel's opening, including staff recruitment, comprehensive training, and the implementation of core company values.
• Lead, inspire, and mentor a diverse team, fostering a collaborative, innovative, and accountable work environment.
• Ensure the highest standards of guest satisfaction by overseeing service delivery, personalized guest interactions, and the prompt resolution of any issues.
• Develop and implement strategies to drive revenue, optimize operational costs, and achieve all budgetary targets through rigorous financial analysis.
• Maintain seamless operations across all hotel departments, including front office, housekeeping, and maintenance, while adhering to sustainability guidelines.
• Cultivate a culture of continuous learning and professional growth, empowering team members to excel and advance within the organization.

Your Background and Skills

• Possess at least 5 years of experience in operations management or a comparable leadership position within the hotel industry.
• Demonstrate proven experience in successfully opening a hotel, particularly within the lifestyle property segment.
• Hold an Associate's or Bachelor's Degree in Business, Hospitality, or a related field; a degree is preferred.
• Exhibit strong financial acumen, with the ability to create budgets and effectively manage performance metrics.
• Be adept at setting clear expectations and providing the necessary guidance to achieve exceptional team performance.

HHM Benefits and Perks

• Comprehensive Medical, Dental, and Vision Health Insurance.
• Generous Paid Time Off and a 401k Company Match program.
• Complimentary Basic Life Insurance coverage.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Exclusive Travel Discounts and Technology Reimbursements.
• Commuter Transit and Commuter Parking Benefits.
• Access to an Employee Assistance and Wellness Program.
• Opportunities for Educational and Professional Development.
• Eligibility for Referral Bonus Program and Quarterly Bonuses and Incentives.

Work Environment and Physical Demands

• The role requires standing for extended periods, walking, and the ability to lift up to 25 pounds.
• Tasks may involve bending, reaching, stooping, using fine motor skills with fingers and hands, kneeling, or crouching.
• Occasional travel may be necessary.

Our Core Beliefs

We operate under the guiding principles of: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.