Manager - Retail Excellence

Role Summary

This role is focused on driving operating discipline, partner economics, and sustainable expansion across the franchise ecosystem. The position requires building stronger store execution, implementing standardized ways of working, and using data-backed governance to support scalable growth.

Business Outcomes

• Lift store productivity by improving compliance with operational standards and visual merchandising norms.
• Strengthen franchise partner financial stability through disciplined ratings, collection control, and profit-and-loss governance.
• Improve commercial performance by optimizing assortment, increasing premium product mix, and raising inventory efficiency.
• Prepare the franchise network for omni-channel and marketplace-led growth.
• Enhance customer satisfaction through actions driven by voice-of-customer insights.
• Build team capability through training, consistent execution, and adherence to manpower planning guidelines.
• Establish a structured management information system and performance cadence to speed up decisions and resolve issues quickly.

Context

• The franchise network is growing in scale and complexity, increasing the need for tighter control and standardization.
• Differences in partner profitability are affecting overall network stability.
• Omni-channel integration requires dedicated ownership and follow-through.
• Leadership attention is currently spread across multiple functions, creating a need for focused accountability.