Manager Loyalty Insights

About the Role

As the Manager of Loyalty Insights at Qatar Airways, you will spearhead the strategy for Loyalty Insights, developing member intelligence, analytical frameworks, reporting systems, and data products that foster the growth and efficiency of the Privilege Club. Your role involves transforming intricate data sets into clear, business-focused insights aimed at enhancing member engagement, satisfaction, retention, revenue, and overall customer lifetime value.

Operating within the B2C sector, you will collaborate closely with teams from Loyalty, Digital Products, Marketing, IT, Commercial, and other relevant departments to prioritize insight initiatives, implement reporting and measurement frameworks, define key member segments, and enable data-driven actions across the loyalty program. Additionally, you will lead and nurture the Loyalty Insights team to ensure delivery of high-quality insights, governance, and performance reporting for both commercial and non-commercial sectors.

Key Responsibilities

• Formulate and execute the Loyalty Insights strategy, focusing on member segmentation, customer lifetime value analysis, behavioral trends, journey mapping, and interaction plans.
• Direct the creation of analytics tools, reporting, and data product roadmaps that drive loyalty program performance, member engagement, and revenue growth.
• Collaborate with Loyalty and Commercial teams to transform analytical results into actionable business strategies, aiming to boost member engagement, retention, revenue, and lifetime value.
• Establish governance for KPIs, develop performance measurement standards, dashboards, and self-service report capabilities supporting the loyalty program.
• Work jointly with IT, Digital, data suppliers, and business units to outline data requirements, enhance data architecture, and enable scalable analytical solutions.
• Lead analytics related to personalization, experiment frameworks, and campaign performance evaluation to optimize targeted member interactions.
• Communicate complex analytical insights clearly and effectively to senior leaders and non-technical stakeholders.
• Manage and coach the Loyalty Insights team, setting priorities and building strong technical and commercial expertise.

Qualifications and Skills

• Bachelor's degree or equivalent with at least 8 years of relevant professional experience; alternatively, High School or Vocational Diploma with 9+ years experience.
• Experience in loyalty programs, customer insights, marketing analytics, commercial performance, e-commerce, sales, or customer engagement across industries like travel, hospitality, retail, banking, insurance, healthcare, or FMCG.
• Deep knowledge of loyalty business processes, customer lifecycle management, engagement tactics, and performance metrics.
• Strong proficiency in customer insights, loyalty analytics, performance measurement, and converting complex data into practical business recommendations, including statistical analysis techniques.
• Experience with analytics and data science platforms such as SQL, Python, R, business intelligence tools, and cloud-based analytics solutions.
• Capability to analyze complex structured and unstructured data and derive actionable business intelligence.
• Expertise in developing dashboards, automated reporting, self-service BI tools, and data product delivery.
• Excellent communication and stakeholder management skills with the ability to simplify technical information for diverse audiences including executives.
• Strong commercial acumen, problem-solving skills, and ability to influence decision-making through data-driven insights.
• Demonstrated leadership abilities including team direction, priority management, delegation, coaching, and building high-performing teams.
• Fluent in English.
• Familiarity with airline economics, sales, and distribution systems is a plus.

Additional Information

Qatar Airways offers exceptional opportunities to grow professionally and contribute to a global success story that continuously breaks new ground. Joining this team means being part of a diverse international community with limitless potential to impact business and customer experiences.

The application deadline for this position is July 25, 2026.