Manager - Customer Interaction Suite

About the Company

Tata Communications pioneers advancements in connectivity by leveraging Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services to create a transformative communications landscape.

Role Overview

The Manager for Customer Interaction Suite is tasked with discovering and cultivating business prospects within the Customer Data and Engagement sector. This position demands close cooperation with sales account teams and solution groups to understand client needs and steer related discussions. It is an operational role focused on delivering measurable results impacting assigned accounts and business outcomes.

Responsibilities

• Implement segment strategies to achieve and surpass order booking and revenue objectives.
• Build new connections within client accounts, recognize their business requirements, and effectively communicate product value propositions addressing those needs.
• Craft detailed proposals and presentations tailored for clients.
• Offer strategic feedback to sales and product teams aimed at product enhancement and market expansion.
• Identify, develop, and close business opportunities.
• Maintain records of qualified sales pipeline and provide accurate forecasts on deal closures.
• Collaborate cross-functionally across sales, solutions, subject matter experts, production, commercial, and marketing teams to fulfill customer requirements.
• Interpret business data from clients to deliver actionable insights to solutions and product teams supporting proposal development.
• Lead cross-team customer engagement efforts and ensure successful outcomes.
• Regularly provide market intelligence and competitor analysis to relevant stakeholders.
• Prepare, present, and clarify proposed solutions and their commercial terms to customers.

Qualifications and Skills

• Bachelor’s degree or equivalent experience required; MBA or similar postgraduate qualification preferred.
• 6 to 8 years of experience in enterprise sales or account management.
• Proficiency in solution-oriented sales techniques.
• Strong drive and persistence in sales activities, follow-ups, and commitment fulfillment.
• Experience in field sales for technology-related services.
• Exceptional communication, presentation, and collaborative abilities across functions.