Manager - AP Region, Visakhapatnam

Role Overview

This position is centered on driving revenue growth, enhancing operational effectiveness, optimizing costs, and guaranteeing top-tier customer satisfaction by overseeing daily account operations, ensuring contract adherence, maximizing resource utilization, and fostering team capabilities.

Key Responsibilities

• Improve process efficiency and cost-effectiveness via strategic planning, adherence to contract terms, and robust governance practices.
• Develop strategies collaboratively with senior stakeholders, targeting new geographical markets to diversify and expand revenue sources over upcoming years.
• Gain comprehensive insight into each client’s unique experience to proactively address potential issues before escalation.
• Maintain strict compliance with contracts, meet all SLA requirements, and continuously uphold a green status for performance benchmarks.
• Analyze audit outcomes and implement corrective or systemic changes promptly to prevent major compliance breaches.
• Oversee account delivery metrics to ensure high-quality outcomes aligned with budget and deadlines.
• Monitor and manage delivery governance by understanding client objectives, surpassing key performance indicators, and conducting regular reviews of dashboards and MIS reports to flag issues early.
• Handle project escalations and risks proactively to avoid revenue losses and maintain seamless operations.
• Ensure timely and accurate invoicing as per contract stipulations and assist in resolving invoicing queries from clients.
• Track financial and service-related statistics for budgeting and performance evaluation.
• Implement regular performance assessments using key metrics and maintain structured communication cadences to guide team focus on quality and compliance.
• Coordinate with workforce management weekly to optimize resource allocation, maintain contract manpower levels, and prepare for scaling needs.
• Plan and monitor resource productivity, manage costs effectively, and curb inefficiencies by collaborating with delivery leadership.
• Promote team retention through relevant training, certifications, and active employee engagement initiatives like individual floor connects.
• Work closely with internal stakeholders to swiftly resolve operational challenges and ensure flawless project delivery.

Required Skills and Experience

• Proven expertise in Invoice to Pay transactional accounting processes.
• Between 8 to 10 years of relevant professional experience in operations and account management.

About the Company

We are committed to transforming digitally and continuously evolving with the changing business landscape. We seek individuals who embrace reinvention in their careers and skillset to help us drive future-forward success in a purpose-led environment. Join us to be part of this dynamic journey.