Maître d’ at Peppers Bluewater Resort - Accor

About Peppers Bluewater Resort

Located overlooking the picturesque Lake Tekapo in New Zealand’s central South Island, Peppers Bluewater Resort offers one, two, and three-bedroom suites and villas framed by the pristine natural beauty of the Mt Cook & Mackenzie region. Guests here can savor breathtaking views at the Rakinui Restaurant & Bar while enjoying a farm-to-table dining experience. The resort also hosts memorable weddings and conferences, crafting bespoke events tailored to client needs. On days off, employees can relish the tranquil local lifestyle with activities like horse riding, hot pools, and stargazing.

Role Purpose

The Maître d’ is pivotal in ensuring the smooth operation of the restaurant’s front-of-house and creating a welcoming environment for visitors. This role involves more than greeting guests; it is about representing the restaurant’s spirit, delivering exceptional customer care, and crafting unforgettable dining moments.

Key Responsibilities

• Lead the team to provide a friendly and attentive reception for guests from arrival through departure
• Train and guide Food & Beverage staff to maintain seamless and memorable service standards
• Assist guests, both internal and external, with dining reservation arrangements
• Manage cash transactions using the point-of-sale system ensuring accuracy and balanced tills
• Proactively resolve challenges by transforming potential issues into positive experiences through effective problem-solving and a positive outlook
• Develop training programs and coordinate on- and off-the-job training for team members
• Oversee staffing, payroll, cost control, and work towards maximizing profitability
• Monitor inventory and collaborate with the restaurant manager to conduct stock takes and place orders promptly when necessary
• Maintain a high standard of personal grooming to uphold a professional appearance

Required Skills and Experience

• Demonstrated success in providing excellent customer service within the hospitality industry
• Strong knowledge of food and beverage service protocols including table service, beverages, event service, and coffee making skills (highly valued)
• Flexibility to work in various food & beverage environments and across diverse shifts including early mornings, evenings, weekends, and public holidays as needed
• Current valid RSA certification or equivalent qualification
• A genuine enthusiasm for engaging with guests and collaborating within a diverse, professional team

Benefits with Accor

• Access to ALL Heartist Membership offering discounts on accommodation and food & beverage globally
• Family and Friends Discounts covering accommodation, services, and events for your close ones
• Participation in the Accor Live Limitless (ALL) Loyalty Program to earn rewards and status
• Career growth opportunities with access to premier training platforms like Accor Academy and Typsy through Learn Your Way
• Networking opportunities with over 300,000 Accor professionals worldwide
• Career advancement potential in over 400 hotels across the Pacific and more than 5,000 hotels in 110 countries

Equal Opportunity

Accor embraces diversity and inclusivity, helping employees grow and develop so their work has meaning. Every employee’s story is valued and contributes to shaping the future of hospitality.