Maintenance Operative

Overview

We are seeking a skilled Maintenance Operative to join a vibrant residential community in Cambridge, working with a leading Build to Rent (BTR) operator. This role focuses on delivering excellent property maintenance and ensuring residents experience a safe, well-maintained, and welcoming living environment.

Key Responsibilities

• Perform regular planned preventative maintenance (PPM) aligned with statutory standards.
• Conduct compliance inspections including fire safety, water hygiene, electrical systems, and other building elements.
• Respond efficiently to reactive maintenance requests, aiming for first-time resolution.
• Carry out various maintenance tasks such as painting, decorating, basic plumbing, minor joinery, plastering, and general repairs.
• Inspect apartments, communal areas, and resident facilities routinely to identify potential issues early.
• Prepare apartments to high standards between tenancies within set deadlines, including furniture assembly and inventory management.
• Adhere strictly to health and safety regulations, ensuring all maintenance work complies with legislation.
• Maintain thorough maintenance and compliance documentation utilizing CAFM/property management software.
• Assist with risk assessments, statutory compliance, and general site inspections together with the Facilities Manager.
• Promptly address hazards and ensure corrective actions are completed.
• Provide outstanding customer service by communicating clearly and professionally with residents about maintenance schedules and updates.
• Own maintenance tasks from start to finish, keeping residents informed at all stages.
• Support the upkeep and presentation of communal areas and amenities, including preparation for resident events.
• Identify and report any issues concerning cleanliness or maintenance promptly.
• Help manage maintenance stock, tools, and supplies while ensuring accurate recording of materials used.
• Establish and maintain positive relationships with contractors and suppliers, ensuring high-quality work.
• Perform general duties including handovers, supporting special maintenance projects, and maintaining professionalism and confidentiality.
• Act as a positive representative of the community, enhancing resident experience.

Candidate Profile

The ideal candidate is practical, enthusiastic, and committed to high-quality standards.

Essential Qualifications and Skills:

• Prior experience in maintenance roles such as Maintenance Operative, Fabric Technician, Handyperson, or Multi-Trader.
• Competence across multiple trades including painting and decorating, plumbing, joinery, plastering, and general repairs.
• Strong knowledge of planned preventative maintenance methodologies and health and safety regulations.
• Excellent customer service and communication abilities.
• Ability to work autonomously managing individual workloads effectively.
• Detail-oriented with a proactive mindset to problem-solving.
• Familiarity with using maintenance management or CAFM software systems.
• Good command of written and spoken English.

Desirable:

• Experience in Build to Rent (BTR), Purpose-Built Student Accommodation (PBSA), residential, hotel, or hospitality maintenance.
• Relevant trade qualifications such as NVQ Level 2/3 or equivalent.
• Proficiency with systems like Yardi, FixFlo, or related property management platforms.

Compensation & Benefits

• Annual salary of £32,000
• Opportunity to earn an additional discretionary bonus (20% potential)
• Standard working hours: Monday to Friday, 40 hours per week, with some flexibility to meet business requirements.
• Chance to grow professionally within a rapidly expanding Build to Rent sector.
• Collaborative and supportive team environment.
• Ongoing training and career development opportunities.