Maintenance Officer

About Crystalbrook Byron

Crystalbrook Byron is a premier 5-star resort situated on 45 acres of lush subtropical rainforest, conveniently located just five minutes from the vibrant heart of Byron Bay. We offer a tranquil rainforest retreat combined with luxurious amenities, designed to relax and rejuvenate our guests. Join our team in our commitment to delivering sustainable and unforgettable guest experiences.

At Crystalbrook Collection, we distinguish ourselves through a unique approach. Our mission is to inspire wonder by embracing responsible luxury with positivity, creativity, and enjoyment, providing locally distinctive hospitality experiences. We are not just another hotel group; we are a forward-thinking, sustainability-focused collection that prioritizes people and place in all our endeavors. Guided by our core values – Customer Obsession, Collaboration, and Courage – we are dedicated to crafting exceptional guest experiences and pioneering a new era in hospitality.

Role Purpose

The Maintenance Officer will collaborate with guests and the team by ensuring the safe and consistent operation of all resort equipment and facilities. This role is crucial in maintaining the resort's positive image and protecting its assets. Key duties include performing daily maintenance tasks, adhering to preventative maintenance schedules, contributing to the upkeep of our extensive rainforest gardens, championing Workplace Health and Safety (WH&S) standards in all work practices, promptly addressing urgent repair needs, and diligently inspecting and maintaining tools and equipment. The role also requires a hands-on approach, involving practical 'mucking-in' tasks.

Responsibilities

• Ensure the safe and reliable availability of equipment and facilities for guests and staff.
• Contribute to the positive image and asset protection of the resort.
• Execute daily maintenance tasks and adhere to preventative maintenance schedules.
• Assist in the maintenance and care of the resort's extensive rainforest gardens.
• Champion WH&S standards across all work methods and areas.
• Respond to and resolve urgent repair requests efficiently.
• Conduct regular inspections and maintenance of tools and equipment.
• Undertake practical, hands-on maintenance duties as required.

Skills and Experience

• Demonstrated experience in a maintenance role, with a strong practical aptitude ('tinkerer' mentality).
• Proven ability to balance safety requirements with maintenance scheduling, minimizing guest disruption.
• Experience in performing maintenance and general upkeep within a customer-focused environment.
• Willingness to work weekends as required.

Why Join Us?

You will be part of a supportive, collaborative, and agile team environment, working alongside exceptional colleagues. We offer a comprehensive package of industry-leading benefits designed to support your lifestyle, career, and well-being:

• A 50% discount on food and beverage across all Crystalbrook restaurants and bars.
• Discounted accommodation rates, including $99 room rates and generous discounts for friends and family.
• Enhanced parental leave and other lifestyle benefits.
• A strong commitment to environmental sustainability through advanced practices.
• Access to our internal mobility program and team reward initiatives.
• Opportunities for online learning and training with personalized career development pathways.
• A culture that fosters collaboration, elevates experiences, and celebrates diversity.
• Extensive career advancement prospects within a rapidly expanding and dynamic organization.
• Regular recognition for service milestones and engaging team events.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds. Please inform us if you require any adjustments during the recruitment process to ensure you can perform at your best.

As part of our standard recruitment and compliance procedures, we may request eligibility documentation, police clearances, and employment references.

About Crystalbrook Collection

Crystalbrook Collection is a distinguished, award-winning hotel development and management company, renowned for its portfolio of unique, upscale hotels, restaurants, and bars across Australia. In just seven years, we have acquired and manage luxury hotel assets valued at over AU$1 billion in NSW and QLD. Our ambitious growth plans include new hotel openings in Adelaide and Canberra by 2026, with continued aspirations for national and international expansion.