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Loyalty Program Manager
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- 8+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
The Loyalty Program Manager will spearhead the strategy, development, deployment, and continuous improvement of customer loyalty initiatives to enhance engagement and retention.
Key Responsibilities
- Manage the entire loyalty program framework encompassing points earning, multiplier systems, tier structuring, and redemption processes.
- Design and oversee campaign strategies and maintain the rewards catalog to align with program objectives.
- Develop and execute member lifecycle strategies to optimize loyalty and customer retention.
- Monitor key performance indicators (KPIs) and collaborate cross-functionally to drive program success.
Required Expertise
- Extensive experience in loyalty program management and rewards program design.
- Ability to build and maintain points earning and redemption frameworks.
- Proficiency in tier design and campaign management.
- Experience managing rewards catalogs and crafting member lifecycle strategies.
- Strong skills in customer engagement and retention strategies.
- Capability to work effectively with stakeholders from various departments.
- Proficient in Arabic language (mandatory).
Preferred Qualification
A bachelor's degree in Business, Marketing, or a closely related field is desirable.
Additional Information
Location: Doha, Qatar
Employment Type: Contract
Required Experience: Minimum of 8 years