Loss Adjuster

Role overview

We are seeking a Commercial Loss Adjuster based in Geelong, Victoria to independently assess commercial property insurance claims. In this role, you will investigate reported losses, identify what caused them, assess liability, and determine the financial value of the claim.

Joining Sedgwick means becoming part of a team that supports people facing difficult and unexpected events. The organisation is known for a caring workplace, a focus on professional development, and a healthy approach to work-life balance.

Recognition mentioned for the organisation includes being named by Newsweek as one of America’s Greatest Workplaces National Top Companies, certified as a Great Place to Work®, and listed in Fortune’s Best Workplaces in Financial Services & Insurance.

Key responsibilities

• Visit sites and evaluate claims using the company’s commercial processes, systems, and technology.
• Handle a claim portfolio from first notification through to final settlement, in line with internal policies and procedures.
• Examine the cause and scope of loss while maintaining efficiency and a strong customer focus.
• Check whether the reported loss is covered under the policy’s terms and conditions.
• Provide loss-adjusting services that meet or exceed client service expectations.
• Keep clients and customers updated with early findings and possible next steps.
• Estimate repair or replacement costs and set the reserve amount accordingly.

Candidate profile

• Prior experience in adjusting or managing commercial claims is required.
• A valid driver’s licence is necessary because field visits are part of the job.
• Strong commitment to high-quality service and regular, clear communication with customers and clients is important.

Culture and benefits

• Hybrid working arrangement.
• Access to Sedgwick Australia University with more than 15,000 on-demand courses and opportunities for further formal learning.
• Additional superannuation contribution of 0.5% above the Superannuation Guarantee.
• Domestic and international career progression opportunities.
• Participation in Sedgwick Colleague Resource Groups, which are colleague-led and designed to support inclusion across regions and functions.

Additional information

Sedgwick works with a caring culture built around Empathy, Accountability, Inclusion, Collaboration, and Growth. The company supports colleagues who help people recover from injuries, illnesses, natural disasters, and other disruptions.

The employer is an equal opportunity employer and is recognised by the Diversity Council of Australia. Recruitment is intended to be fair and accessible, and applicants needing adjustments can request them during the process.

Successful candidates must complete reference checks and mandatory background screening, including a police check and work-rights verification.

Application note

International applicants in Australia should use the “Apply with SEEK” option. If this does not apply, the standard application option should be used.

Why this role matters

This position sits within a global claims and loss-adjusting organisation that also supports benefits administration and product recall services. The wider team contributes to meaningful work across claims, customer support, nursing, engineering, IT, and other disciplines, with a strong emphasis on community contribution and helping others.

About the organisation

Sedgwick is a global leader in claims administration, loss adjusting, benefits administration, and product recall. The organisation supports clients through challenging times and encourages colleagues to make a positive impact both at work and in their communities.

Important eligibility details

Applicants must be able to carry out field-based work and meet the employment checks required for the role.

If an applicant feels they do not match every requirement exactly, they are still encouraged to apply, as the organisation values diverse combinations of skills, knowledge, and experience.