Logistics & Operations Assistant (Fully Remote)

About Valatam

Valatam is dedicated to connecting bilingual professionals from Latin America with international clients. Recognized as a Great Place to Work for 2025-2026, the company values its employees as its greatest asset.

Role Overview

We are looking for a Logistics & Operations Assistant who excels in dynamic, high-volume settings and who can autonomously handle a variety of administrative and operational duties with meticulous detail. This full-time remote position supports multiple departments including Operations, Billing, and Customer Communication. Working hours are from 6:00 AM to 2:00 PM PST (9:00 AM to 6:00 PM EST).

Primary Responsibilities

• Carry out and oversee administrative assignments across different departments, ensuring timely completion.
• Perform accurate data entry and keep CRM and internal systems updated.
• Manage customer and internal communications professionally through email and chat.
• Organize scheduling, follow-ups, and necessary documentation to maintain operational workflow.
• Keep customer files, notes, and documentation well-organized and accessible at all times.
• Prepare clear and error-free documentation and reports addressing customers.
• Detect potential delays or problems and promptly notify the relevant coordinator.
• Carry out other related tasks as assigned.

Requirements

• Proficient in both English (C1/C2 level) and Spanish.
• Between 2 to 5 years’ experience in operations, administrative support, or client-facing roles.
• Ability to work independently with minimal supervision and juggle several priorities.
• Capable of making simple decisions and adapting to evolving or partially documented workflows.
• Familiarity with project management systems such as Asana, Notion, Trello is advantageous.
• Skilled in using Google Workspace and Microsoft Office applications.
• Strong communication skills coupled with effective problem-solving abilities.
• Access to a quiet home office space, consistent internet connectivity (minimum 10 Mbps download and 2 Mbps upload speeds), and a backup internet source.
• Associate's or Bachelor's degree preferred.

Benefits

• Monthly compensation ranging from approximately USD 696 to 1,044, dependent on experience.
• Annual salary increases based on performance.
• Possibility of year-end discretionary bonuses, awarded by 80% of clients.
• Paid leave covering 7 U.S. federal holidays plus 4 additional PTO days annually.
• Medical insurance stipend available monthly post-eligibility.
• Bonuses for birthdays and anniversaries plus allowances for gym and wellness.
• Access to unlimited online fitness sessions and participation in company events and holiday celebrations.

Additional Important Information

For the initial four months, it is essential that candidates work from approved countries and avoid any travel commitments to ensure a smooth onboarding experience and allow full dedication to their responsibilities. Candidates planning to travel during this period are encouraged to apply only after their return.