Location Investigation Manager

Role overview

This position sits within Aditya Birla Capital Limited’s financial services ecosystem, supporting the investigation function for Aditya Birla Finance Limited in Mumbai, Maharashtra. The role is part of the Risk and Legal department and focuses on investigations linked to fraud, recovery, compliance, reporting, and awareness initiatives.

About the company

Aditya Birla Capital Limited is the holding company for the Aditya Birla Group’s financial services businesses. Through its subsidiaries and joint ventures, it serves customers across protection, investment, and financing needs. The group operates with a wide nationwide footprint, backed by more than 38,000 employees, over 1,300 branches, more than 200,000 agents/channel partners, and multiple bank partnerships.

Aditya Birla Finance Limited, a subsidiary of Aditya Birla Capital Limited, is a diversified non-banking financial services company in India offering solutions across personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets, and loan syndication.

Ideal candidate mindset

The organization looks for people who reflect its core values of speed, passion, integrity, seamlessness, and commitment. The role calls for someone who can work through challenges, build strong relationships, take ownership, and contribute to effective team and stakeholder collaboration.

Responsibilities

• Complete investigations within an appropriate turnaround time and issue investigation reports promptly after closure.
• Work with law enforcement bodies and industry stakeholders as needed during investigations.
• Support monetary recovery in fraud-related cases according to the applicable penalty matrix.
• Carry out mystery shopping and seeding activities where required.
• Identify process improvements, automation opportunities, and other initiatives to strengthen controls.
• Perform root cause analysis, spot process gaps, and recommend fraud-mitigation actions.
• Coordinate with the legal team for police complaints and FIR filings.
• Support internal audits, regulatory compliance, and closure of open audit items.
• Manage external vendors related to the function.
• Maintain MIS, incident, cyber fraud, and verification trackers, and process related bills.
• Prepare periodic dashboards and data reports for management and committee reviews.
• Drive awareness initiatives with learning and development and marketing teams.
• Create training and awareness material on fraud-related topics for employees and the public.
• Handle self-learning, staff training, team engagement, agency coordination, and meetings with internal and external stakeholders.

Requirements

• Bachelor’s degree or master’s degree.
• Prior experience in collections for mid-market or corporate customers.
• Strong analytical ability and attention to detail.
• High integrity and sound ethical judgment.
• Clear communication and reporting skills.
• Structured, process-driven approach with an innovative mindset.
• Ability to network effectively and manage stakeholders well.
• Comfort with complex deal structures and related business scenarios.
• Willingness to travel and work on-ground for collection-related activities.
• Technical familiarity with MIS tools and fraud systems.

Additional information

This role is based in Mumbai, Maharashtra, and is a full-time onsite position. Aditya Birla Capital follows equal opportunity and non-discrimination principles across hiring, with diversity, equity, and inclusion embedded into recruitment practices. Selection is based on business needs and the candidate’s qualification, skills, and experience.

Fraud alert and application caution

Aditya Birla Capital and its member companies do not ask for or accept any payment from job seekers. Any request for a service charge, security deposit, processing fee, or background verification payment should be treated as fraudulent, whether refundable or not.

Genuine offer emails will come from the company’s official domain. Be careful of fake URLs, impersonation emails, and messages that request personal details or arrive from free email services such as Gmail, Yahoo, Hotmail, or Live. The company is not responsible for consequences arising from dealings with fraudulent parties.

Applicants should stay alert to fake websites, email IDs, and social media pages resembling the company’s official presence. The company reserves the right to take appropriate action where necessary.