Lifestyle Concierge - Receptionist

Job Overview

Based at the Salamah Project in Jeddah, Saudi Arabia, the Lifestyle Concierge acts as the primary point of contact for visitors and tenants, combining duties of guest relations and front desk reception. This position aims to provide a high-quality customer experience by handling inquiries, managing requests, and ensuring the smooth daily operations of front-of-house activities, including coordinating maintenance and housekeeping.

Key Responsibilities

• Warmly greet and assist visitors, tenants, and clients upon arrival.
• Manage front desk functions such as check-ins, registrations, and answering queries.
• Efficiently handle customer requests, bookings, and organize service coordination.
• Serve as an intermediary between guests and various internal teams to guarantee prompt service delivery.
• Receive, document, and monitor maintenance and housekeeping requests ensuring they are addressed promptly.
• Collaborate with maintenance and housekeeping personnel to resolve issues and monitor task completion.
• Address and resolve concerns related to maintenance, cleanliness, and other services, escalating when appropriate.
• Provide relevant information about premises, facility services, and nearby points of interest.
• Maintain the reception area in a neat, orderly, and inviting condition at all times.
• Assist with organizing events, tenant engagement activities, and special arrangements as required.
• Adhere to company hospitality standards and uphold excellence in customer service.

Qualifications & Requirements

• Between 6 months and 3 years of experience in hospitality, guest relations, or reception roles.
• Proficiency in English is essential; Arabic language skills are an advantage.
• Previous background in hospitality is strongly desired.
• Excellent communication and interpersonal abilities.
• Professional appearance with a customer service-oriented approach.
• Capacity to multitask efficiently and perform well in a fast-paced workplace.

Preferred Profile

An organized, proactive individual passionate about hospitality and committed to creating remarkable guest experiences. The candidate should be approachable, professional, and adept at simultaneously managing guest requirements and operational coordination.