Library Services Officer

Role overview

This position supports the daily functioning of a library environment in Dubai. The role combines administrative coordination, visitor assistance, circulation support, records handling, and service-quality follow-up to help keep operations organized and user-focused.

Key duties

• Assist with everyday operational tasks and ensure approved procedures and workflows are followed.
• Maintain the department manager’s daily schedule and help coordinate appointments and commitments.
• Plan, organize, and coordinate internal and external meetings, including preparing all related files and documents.
• Draft minutes for meetings and follow up on the implementation of decisions as required.
• Handle incoming and outgoing documents for the department in line with the authority’s systems and procedures.
• Sort, archive, and maintain paper and electronic files efficiently and accurately.
• Support the execution of department activities, events, and projects.
• Help prepare periodic and annual reports and presentations covering achievements, challenges, and improvement suggestions, as directed.
• Welcome visitors, accompany them when needed, and guide them to the library’s facilities, collections, services, and events while providing the information they need.
• Offer informational support to visitors searching catalogues and databases.
• Manage book lending and returns, monitor due dates, and resolve routine customer issues.
• Carry out annual book inventory work, weeding, donation-book receipt, and binding tasks.
• Receive new materials and verify that they match the recorded data.
• Conduct daily inspection rounds in different library areas to ensure cleanliness and correct shelving of books according to the approved system.
• Record maintenance needs related to buildings, equipment, and office devices.
• Complete procedures for space booking requests submitted by customers.
• Follow up on the application of global star-rating standards and coordinate initiatives and projects arising from evaluation results with other departments.
• Review centre performance reports, mystery shopper findings, survey results, and happiness index feedback, and propose corrective actions.
• Track any matters related to improving service quality and customer happiness, implement recommendations from the main team responsible for seven-star service requirements, and consolidate ideas related to service improvement and employee happiness into development initiatives.
• Protect the confidentiality of all work, information, data, and correspondence handled in the role.
• Comply with information security policies and procedures, keep data confidential, and report any violations or breaches to the Information Security Officer.
• Follow the authority’s occupational safety, health, and environmental management policies and instructions.
• Perform any other job-related duties assigned.

Qualifications

• Secondary school education.
• 0 to 2 years of relevant work experience.

Additional information

This role is based in Dubai, United Arab Emirates and is intended for UAE nationals only. It is a full-time onsite position in the Administration category. The monthly salary is not specified. The job was posted on 18/06/2026 and is scheduled to close on 18/07/2026.

Compliance and service standards

The role requires strict confidentiality, adherence to information security rules, and compliance with occupational safety, health, and environmental procedures. It also involves supporting service-quality initiatives, star-rating standards, and customer satisfaction improvement efforts.