Legal Services Consultant

About Eve

Eve is pioneering legal technology innovations tailored for plaintiff law firms, enabling them to manage more cases effectively, maximize client recoveries, and expand through AI integration throughout every stage from intake to resolution. Eve partners with over 1000 law firms and is rapidly growing, supported by investments exceeding $160 million from leading firms such as Spark Capital, Andreessen Horowitz, Menlo Ventures, and Lightspeed. The team comprises talented engineers and designers from high-profile companies, collaborating directly with AI leaders to shape cutting-edge legal AI solutions. Our revenue doubles every quarter, reflecting explosive growth.

Role Responsibilities

• Champion client success and growth by driving adoption and retention of Eve's solutions with legal firms, maintaining client satisfaction above 90%, and increasing average contract value by 15% annually through strategic upselling and cross-selling.
• Lead onboarding efforts to ensure law firm teams are proficient with Eve's platform within 90 days.
• Optimize product usage by achieving 90% case/matter utilization, boosting user engagement by 90% within six months, and securing 75% adoption of key platform features.
• Produce over five annual case studies demonstrating return on investment and develop more than three new product use cases yearly.
• Provide valuable client feedback to guide product roadmap decisions.
• Maintain robust client relationships with a retention rate exceeding 90% through proactive communications and support.

Key Qualifications

• Deep understanding of law firm operations, compliance requirements, and current industry trends.
• Expertise in legal technology, including proficiency with Eve’s products and the skill to clarify complex topics to non-technical audiences.
• Strong analytical skills focused on legal sector metrics and adept in presenting insights clearly.
• Excellent project management and communication abilities combined with a consultative mindset to address challenges faced by law firms.
• A creative problem-solving approach, capable of managing multiple client accounts varying in size and practice area.
• Effective networking skills and readiness to engage in client visits and industry events involving travel.

Preferred Experience

• More than five years in customer success managing mid to large enterprise accounts, demonstrating success in handling high-value client relationships.
• Significant background in legal technology understanding the specific software demands of legal teams and firms.
• Experienced in managing a portfolio with $10M to $20M annual recurring revenue (ARR), handling strategic client growth initiatives for complex accounts.
• Well-versed in SaaS industry dynamics, especially in legal tech environments.

Compensation and Benefits

The on-target earnings (OTE) range reflects both base salary and sales bonuses, with the U.S. base salary ranging from $150,000 to $190,000. Final pay depends on experience, skills, interview results, and role scope.

• Competitive salary along with equity options.
• 401(k) plan including employer matching.
• Health, dental, vision, and life insurance coverage.
• Short-term and long-term disability plans.
• Commuter benefits (for onsite employees).
• Flexible and autonomous work environment.
• Reimbursement for workplace setup and telecommute stipend.
• Generous flexible time off and paid holidays.
• Quarterly team meetups and in-office perks for onsite staff.

Additional Information

Eve Legal is committed to equal opportunity employment. All qualified applications will be reviewed without discrimination based on protected characteristics. Reasonable accommodations are available during the hiring process upon request.

Artificial intelligence tools may be utilized to assist recruitment, but all final hiring decisions rest with human evaluators. For inquiries about data processing related to hiring, candidates may contact the recruitment team directly.