Lead Account Executive - Malaysia

Company Overview

Freshworks creates straightforward service software designed to improve both customer and employee experiences. The company focuses on enterprise-ready products that are easy to adopt, quick to deploy, and built to remove friction through a people-first approach to AI. Its solutions are trusted by more than 72,000 organizations worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, and are supported by a global workforce of over 4,500 employees.

Role Overview

As a Lead Account Executive for the MY territory, based in Singapore, you will be responsible for driving revenue growth, winning strategic and enterprise customers, and consistently performing against sales targets. The role requires strong SaaS sales experience, the ability to work with both business and technical stakeholders, and the confidence to represent the company across industries and customer settings.

Key Responsibilities

• Execute territory plans that help win enterprise accounts, grow presence in the MY market, and surpass sales goals.
• Manage the entire sales journey, including prospecting, negotiation, and closing, while maintaining predictable results across important accounts.
• Communicate the business value of Freshworks solutions by building credibility with senior leaders, understanding complex pain points, and positioning the company as a partner that drives return on investment and growth.
• Partner with teams across Marketing, Customer Success, Solution Engineering, and Product to create a strong customer experience and support continuous improvement.
• Build and maintain a healthy pipeline through active prospecting, accurate forecasting, direct meetings, presentations, and participation in customer and industry engagements in Singapore.
• Help strengthen Freshworks’ local market presence by contributing to go-to-market planning, developing partnerships, and supporting long-term growth in the MY region.

Required Qualifications

• At least 7 years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a solid record of overachieving revenue targets.
• Ability to handle complex sales cycles and engage several stakeholders, including enterprise IT teams and business decision-makers.
• Strong pipeline building, prospecting, and forecasting skills with a disciplined approach to sales execution.
• Experience in solution selling for software platforms such as ITSM, IT infrastructure, EX, CRM, or customer engagement tools.
• Customer-focused mindset with the ability to collaborate well across functions in a matrixed organization.
• Excellent English communication skills, both spoken and written, for working with regional and global teams.

Territory

The position focuses on enterprise growth and account management for the MY region from Singapore, while also partnering with regional teams across Asia-Pacific on shared strategic accounts.

Equal Opportunity

Freshworks promotes an inclusive workplace where people of different backgrounds, genders, sexual orientations, religions, and ethnicities are welcomed. The company supports equal opportunity and values diversity as a strength that benefits employees, communities, and the business.