KYC AML Administrator

About the team and the business

This role sits within Citco’s Fund Administration division, a key part of the company’s alternative asset and accounting services. The team is backed by ongoing investment in training and technology so it can deliver a smooth and reliable experience to clients.

Role overview

The KYC/AML Administrator supports client and investor due diligence activities, helps keep records complete and accurate, and works closely with internal teams to manage anti-money laundering and know-your-client requirements for Singapore-based funds and clients.

Key duties

• Prepare investor and client CDD files for KYC/AML Manager review.
• Request the necessary CDD documents from investors in CFS Singapore-administered funds and from CFS Singapore clients.
• Track complete and incomplete CDD records and drive actions to close any gaps.
• Follow up promptly on outstanding CDD requests in line with escalation and follow-up procedures.
• Store and safeguard CDD documents and files securely.
• Work with internal Investor Relations teams each day on AML-related investor and client queries.
• Respond to queries and emails quickly, accurately, and professionally.
• Review possible sanctions or watchlist matches flagged by the scanning tool used against the client base, and clear or investigate them as needed.
• Maintain the high-risk investor database and ensure the correct actions are taken.
• Stay up to date with current and upcoming laws and regulatory changes in the jurisdiction.
• Support fund-specific CDD reviews.
• Ensure AML processes remain aligned with the company’s AML policy and risk framework.
• Act as an escalation contact for clients, investors, and Citco employees on AML/CDD matters.
• Handle client management support for both new and existing clients.
• Share AML/CDD issue updates with management.
• Ensure all team queries are handled within required timelines.
• Maintain a high service standard for clients and internal departments, escalating issues when needed.
• Build and maintain professional relationships with clients and stakeholders.
• Contribute to special projects as assigned.
• Perform other duties required by the business.

Risk and compliance responsibilities

• Serve as a contact point for internal AML/CDD questions and provide guidance to Citco employees on related matters.
• Ensure all client relationships are risk-rated according to established procedures.

Business expectations

• Help maintain a professional work environment.
• Keep management informed about important matters and possible issues.
• Take part in projects linked to the continued growth and development of the business.
• Resolve complaints and enquiries in a timely manner.
• Consistently meet or exceed internal and external quality standards for customer service.

About you

You should hold a bachelor’s degree in a business or finance-related field. Prior asset management experience in an audit firm, fund administrator, investment manager, or another financial institution is preferred but not mandatory. Strong written and verbal communication skills are essential, along with solid working knowledge of Excel and Word.

Benefits and workplace support

The company places strong importance on employee wellbeing and offers benefits, training, education support, and flexible work arrangements. The organization also promotes diversity, inclusion, and equal opportunity, and welcomes applications from candidates with disabilities. Reasonable accommodations are available during the selection process upon request.