Key Account Manager

Role overview

This position is for a regional key account manager who will drive growth across healthcare accounts, with responsibility for sales performance, clinical engagement, and long-term customer relationships. The role is part of a wider business covering Ghana, Nigeria, Kenya, or Ethiopia, and candidates may be based in any of these countries.

What you will do

• Partner with the Area Manager to shape business plans that support revenue targets.
• Track competitor activity and market direction to build effective growth strategies.
• Create and strengthen trusted relationships with major clients.
• Handle key account concerns, complaints, and issue resolution.
• Build a clear understanding of each account’s needs and expected changes.
• Coordinate communication between customers and internal teams.
• Support and manage the account team attached to each client.
• Lead negotiations, agree contract terms, and define delivery timelines.
• Review customer data to strengthen relationship management and account planning.
• Expand existing partnerships and develop new customer opportunities.
• Own clinical and sales outcomes for Masimo products in the assigned territory, including quota attainment, contract wins, and installed-base growth.
• Drive account activity from qualification through demo, clinical evaluation, and closure, while building strategies with the Area Business Manager and/or Country Manager.
• Act as a subject matter expert on pulse oximetry, pulse CO-Oximetry, patient monitoring, brain function monitoring, regional oximetry, and capnography.
• Position Masimo solutions including SET, Rainbow, and ROOT as preferred standards in OR, ICU, and broader hospital settings.
• Work with OEM sales teams to support clinical education and whole-house conversion opportunities.
• Influence customers using competing multiparametric monitoring systems to transition to Masimo technologies and secure long-term agreements.
• Maintain relationships with key opinion leaders and clinical stakeholders such as anesthesia, ICU, neonatology, and ER groups.
• Support awareness-building activities such as trade shows, regional symposiums, competitive analysis, and advertising.
• Share field intelligence with regional and distribution leadership on market trends, competitors, product needs, regulatory issues, and production requirements.
• Contribute to administrative work, tender activity, and clinical education for public and private healthcare initiatives.
• Record all field activity and customer interactions in Salesforce.com.
• Work within assigned expense budgets while meeting required activity goals.

Education and experience

A bachelor’s or master’s degree in business, paired with a medical or clinical background, is required. The role calls for at least 5 years of experience in direct critical care, NICU, PICU, operating room, and emergency medical systems environments; neonatal and pediatric exposure is especially valuable. A strong record in medical device sales and patient monitoring is highly desirable.

Skills and working style

The right candidate should be able to communicate value-based solutions and train stakeholders in highly competitive healthcare markets. Strong analytical thinking, problem-solving ability, organization, and presentation skills are important. This role also needs a confident self-starter with a practical, hands-on approach, the ability to work with minimal supervision, and experience in structured as well as fast-moving startup-like environments. Advanced software use, project coordination, and presentation capability are expected.

Language and travel requirements

English fluency, both spoken and written, is required. French is an added advantage. The role involves travel across Sub-Saharan Africa, estimated at around 60%.

Additional information

This is a regional position, so candidates may be based in Ghana, Nigeria, Kenya, or Ethiopia. Experience working with OEM and distributor sales teams, as well as selling to senior-level customers, is beneficial. The company is seeking individuals who are proactive, resilient, and ready to work in a high-visibility, target-driven environment.