Junior Telecaller - Fresher

About the role

This position is for a junior telecaller who will manage phone-based customer interaction for a manufacturing and supplier business in the FMCG non-food space. The role centers on lead generation, customer assistance, product promotion, and supporting the sales and service teams through effective call handling.

What you will do

• Place outbound calls to new and existing customers.
• Answer incoming customer calls and share clear, accurate information.
• Explain and promote the company’s products and services.
• Identify potential leads and arrange appointments for the sales team.
• Keep customer details updated and maintain records in the database.
• Follow up on customer questions, payments, and service-related matters.
• Address complaints when possible and escalate unresolved issues appropriately.
• Work toward daily, weekly, and monthly calling goals.
• Stay courteous, professional, and positive in every interaction.

Skills needed

The role calls for strong spoken communication, active listening, good interpersonal skills, basic computer usage, and data entry ability. The candidate should also be comfortable handling objections, persuading customers, negotiating where needed, and managing time well.

Who can apply

This opportunity is open to freshers, and no prior experience is required.

Salary

Compensation is offered at ₹2,00,000 to ₹2,10,000 per year.

Perks

• Informal dress code

About the company

Velnik India Limited is a large Indian manufacturer and supplier with a strong infrastructure and a technology-focused approach. The company began with a small team and has grown into an organization with more than 2,000 employees. It has built its reputation in the FMCG non-food sector and continues to expand its presence across India and into international markets.