Junior IT Support Technician

Wild Card, originating in Hollywood, specializes in crafting high-impact brand experiences by blending creativity and data across various platforms including screen, in-game, and beyond. We believe every moment is an opportunity to build genuine connections and be part of compelling stories.

We are seeking a motivated Junior IT Support Technician to provide essential day-to-day technical assistance to employees. This role offers a unique opportunity to leverage a background in software development to enhance automation, scripting, and troubleshooting of business applications. It's an ideal position for individuals who thrive on both end-user support and solving technical challenges through coding.

• Deliver Tier 1 and Tier 2 technical support for both Windows and macOS operating systems.
• Install, configure, and maintain employee workstations, laptops, mobile devices, and associated peripherals.
• Administer user accounts, manage permissions, and process access requests.
• Diagnose and resolve issues related to hardware, software, networking, and connectivity.
• Provide support for creative workflows, including troubleshooting specific creative software such as Adobe Premiere, After Effects, Photoshop, and C4D.
• Develop and maintain comprehensive documentation for support procedures and create knowledge base articles.
• Assist with the deployment of software, application updates, and patch management processes.
• Develop and maintain scripts to automate routine IT tasks and improve efficiency.
• Support various cloud-based services, including Microsoft 365, Google Workspace, and other SaaS applications.
• Collaborate with engineering and operations teams on the development and integration of internal tools.
• Monitor system performance and health, escalating complex issues to senior staff as needed.

• Possess 1-3 years of experience in IT support or a comparable educational background.
• Demonstrate a foundational understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Have prior experience supporting both Windows and macOS environments.
• Exhibit strong troubleshooting capabilities and excellent customer service skills.
• Proficient in using Google Workspace, Microsoft 365, managing user accounts, and endpoint management tools.
• Familiarity with scripting languages such as Python, JavaScript, PowerShell, or Bash for automation and workflow enhancement.
• Experience with APIs, Git, and fundamental software development practices is beneficial.
• Previous experience supporting Adobe Creative Cloud applications and creative production pipelines is advantageous.
• Exposure to Mobile Device Management (MDM) solutions like Kandji, Jamf, Mosyle, or Intune, and identity management platforms such as JumpCloud, Active Directory, or Entra ID is a plus.
• Possess strong communication, customer service, and problem-solving abilities.
• Relevant certifications such as CompTIA A+ or Network+ are considered a plus.

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Wild Card is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team.

EEO Poster

E-Verify: Right to Work

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster | Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) | California Consumer Privacy Act Applicant Notice (CCPA)

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.