Junior Incident Manager (m/f/d)

About Yepoda

Yepoda creates clean Korean skincare with no trade-offs: products are clinically tested, fully vegan, and developed to exceed EU standards. The brand combines K-Beauty innovation with sustainability and an easy, enjoyable skincare experience.

Established in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a certified B Corp™ and a member of 1% for the Planet. Headquartered in Berlin, the company sells through its own online store and, since March 2025, via Sephora Europe online and in more than 650 physical stores. The team includes 140+ people from around the world who contribute to the brand’s ongoing growth.

The Operational Excellence team is hiring a Junior Incident Manager to strengthen the stability, reliability, and ongoing improvement of end-to-end business operations. In this role, you will help detect, manage, and resolve operational incidents while supporting scalable and sustainable growth.

Key Responsibilities

• Coordinate and help resolve operational incidents across core business functions such as Supply Chain, Customer Care, IT Systems, and Logistics.
• Track process disruptions, spot emerging issues, and escalate them when appropriate.
• Run disciplined incident management routines with clear communication, accurate documentation, and structured post-incident reviews.
• Keep incident trackers, root-cause records, and post-mortem notes up to date to drive continuous improvement.
• Contribute to the design and refinement of incident response workflows, SLAs, and escalation routes.
• Support the rollout of preventive actions and improved SOPs to minimize repeat operational problems.
• Serve as a dependable coordination hub during incidents, making sure stakeholders stay aligned and informed.

Profile and Requirements

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related discipline.
• 1 to 2 years of experience in operations, logistics, project coordination, or incident/support functions.
• Comfortable using Excel or Google Sheets and familiar with project management tools such as Notion, Asana, or Monday.com; ERP system knowledge is an advantage.
• Strong capabilities in analysis, coordination, communication, and project management.
• Hands-on mindset with the willingness to learn quickly, take initiative, and contribute to business progress.

What We Offer

• A fast-moving startup setting with a committed, enthusiastic team.
• Early responsibility from day one, plus opportunities to grow as the business expands.
• A workspace in Prenzlauer Berg, central Berlin, including a dog-friendly office and complimentary drinks and snacks.
• Hybrid working flexibility for days when working from home is more productive.
• An inclusive culture with a diverse, international team, flat structures, and a high level of trust.
• Staff discounts on Yepoda products, which can also be shared with friends and family.
• An Urban Sports membership package as an additional wellness benefit.

Additional Information

Applicants should submit a CV and cover letter in English. The recruitment team will review applications and respond as soon as possible.

Yepoda is committed to equal employment opportunities for all candidates, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other legally protected status.