IT Support Technician

Position Summary

This role is exclusively available to current employees of the Royal United Hospitals Bath NHS Foundation Trust. We are seeking a skilled Band 6 IT Support Technician who combines deep technical expertise with leadership capabilities to manage complex IT situations and champion service excellence within the organisation.

Key Responsibilities

• Deliver advanced second and third-level technical support addressing critical and complicated IT issues.
• Lead the planning, execution, and management of IT infrastructure upgrades, system enhancements, and strategic technological projects.
• Diagnose and resolve issues involving hardware, software, networks, and digital systems to maintain high operational standards.
• Mentor and guide junior IT staff, fostering skill development and teamwork within the department.
• Monitor and ensure IT service performance aligns with agreed Service Level Agreements (SLAs).
• Work collaboratively with stakeholders to accurately identify and satisfy technology needs and requirements.
• Contribute to the creation and improvement of IT policies, promote innovation, and support continuous service improvement.
• Facilitate the introduction of new technologies and best practices throughout the organisation to enhance IT services.

Candidate Requirements

• Proven substantial experience working in IT support or infrastructure roles, preferably within an NHS organisation.
• Strong analytical skills in troubleshooting across multiple technology platforms and infrastructures.
• Track record of managing complex technical incidents and executing IT-related projects successfully.
• Excellent communication skills with ability to manage stakeholder relationships effectively.
• A proactive and innovative approach towards service enhancement and operational improvements.
• Demonstrated leadership qualities with experience mentoring and supporting team members.
• Experience working with enterprise deployment software; experience with Tanium is desirable.
• Previous line management experience is considered advantageous.

Additional Information

This position is embedded within the BSW Hospitals Group partnership, a collective of three NHS Foundation Trusts serving over a million people with a unified purpose to improve care delivery, employee experiences, and address challenges like sustainability and finances. The organisation prides itself on a compassionate and inclusive workplace culture that values diversity and promotes kindness. Employees' wellbeing is a priority, with benefits such as access to a swimming pool and robust career development support.

Applicants must have the right to work in the UK; those requiring sponsorship should verify eligibility according to current immigration regulations before applying.

Contacts and Further Details

For further information or informal queries, contact Sam Gallagher, Head of IT Operations, at [email protected] or phone 01225 825444.