IT Support Specialist II

About the Role

Kinective helps banks and credit unions move beyond simply keeping pace with technology and toward shaping what banking can become next. Its platform connects the right tools, delivers live data, and supports smarter operations for thousands of financial institutions across the country. The company values ownership, collaboration, open feedback, and continuous growth.

As an IT Support Specialist II based at the Gilbert, Arizona headquarters, you will be the primary in-person IT contact for the site. This position is more than standard desktop support: it combines hands-on troubleshooting, executive-level service, device and identity administration, security coordination, and site support to keep the office secure and productive.

Core Responsibilities

• Act as the on-site IT point of contact at the Gilbert headquarters, handling walk-up requests, issue triage, and a polished service experience.
• Support executives and senior leaders with urgent, discreet, high-priority technical needs.
• Communicate timelines clearly, provide status updates, and confirm resolution and satisfaction after each request.
• Run IT onboarding sessions for new hires and explain tools, policies, and self-service options.
• Install, configure, and support laptops, desktops, peripherals, and mobile devices across Windows, macOS, and Linux.
• Handle hardware imaging, shipping, wiping, retirement, and disposal for the Gilbert site, along with conference room AV and video conferencing equipment.
• Enroll and manage mobile devices in Microsoft Intune and help coordinate asset lifecycle tracking and refreshes.
• Complete onboarding and offboarding technology tasks accurately and on schedule.
• Apply device compliance rules, application allowlists, and endpoint encryption requirements through Microsoft Intune.
• Triage and escalate security events such as phishing reports and EDR alerts using established procedures.
• Create and remove user accounts, licenses, and application access in Entra ID and Microsoft 365.
• Support password resets, MFA enrollment and recovery, SSO requests, and access approvals.
• Use AI-assisted tools to speed up troubleshooting, analysis, and knowledge article creation while following company security and data-handling standards.
• Look for opportunities to automate repetitive support work and improve service desk efficiency.
• Maintain documentation, update asset records in Freshservice CMDB, and contribute to runbooks.
• Manage badge/access card setup and removal, respond to access or alarm issues, and coordinate with facilities as needed.
• Troubleshoot local connectivity and Wi-Fi issues and escalate larger infrastructure changes to the Systems Engineer.
• Support the infrastructure and systems team with local hardware needs, including occasional visits to the Phoenix-area colocation facility.

Success Measures

• Provide a consistently strong IT experience so employees and executives feel supported and issues are resolved quickly.
• Maintain a secure, organized, and audit-ready IT environment with accurate records and current runbooks.
• Partner effectively with IT, infrastructure, and cross-functional teams, escalating issues with the right context.
• Improve IT operations through better documentation, thoughtful AI and automation use, and proactive problem-solving.

Qualifications

• At least 3 years of experience in IT support and systems administration, with a strong background in end-user support and customer service.
• Experience supporting executives or VIP users is strongly preferred.
• Working knowledge of Windows, macOS, Linux, Microsoft 365, and Entra ID.
• Practical experience with Microsoft Intune for endpoint and mobile device management.
• Understanding of networking basics, including wireless and connectivity troubleshooting.
• Hands-on use of generative AI or AI-based support tools to improve troubleshooting, documentation, or service outcomes.
• Clear communication skills with the ability to explain technical topics to both technical and non-technical audiences.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred; equivalent experience will be considered.
• Willingness to make occasional trips to the Phoenix-area colocation facility.
• Experience with NinjaOne RMM, Freshservice ITSM, SonicWall firewalls, Arctic Wolf, or VPN tunnel support is a plus.
• Microsoft, CompTIA, Cisco, or Security+ certifications are a plus.

Work Arrangement

This is a hybrid role with four days per week on-site, Monday through Thursday, at the Gilbert, AZ headquarters. Fridays are remote. Core working hours are 8:00 AM to 5:00 PM.

Compensation and Benefits

The posted salary range is $50,000 to $62,500 per year. Actual pay will depend on experience, qualifications, job-related skills, location, and internal equity, and offers are usually not placed at the top of the range.

The total rewards package may include bonus, commission, or equity depending on the role. Benefits include medical, dental, vision, prescription, life, and disability coverage; flexible PTO; 11 company holidays; generous parental and caregiver leave; an immediately vested 401(k) with company contributions; wellness resources; and professional development support.

Additional Information

Applicants are encouraged to apply even if they do not meet every requirement. Sponsorship is not currently available for this position.