Job description

Role Overview

We are recruiting on behalf of a partner organization associated with Haystack for an IT Support Specialist position. This role encompasses providing comprehensive Tier 1 and Tier 2 desktop support to users both locally and remotely across a variety of domains.

Key Duties

Deliver desktop support services at Tier 1 and 2 levels, handling multiple domains and catering to both local and remote users.
Manage user accounts by creating, updating, and deactivating them within Active Directory and Microsoft Exchange.
Diagnose and resolve technical issues related to workstations, printers, and peripheral devices.
Perform tasks involving workstation imaging, installation, system setup, as well as managing virtual machines.
Troubleshoot operating systems starting from Windows 10 upwards, along with the Microsoft Office application suite.
Assist users in managing Public Key Infrastructure (PKI) tokens and become proficient with automated Help Desk management tools.

Qualifications & Skills Required

Possess a Bachelor’s degree with between 4 to 8 years of pertinent professional experience, or hold a Master’s degree accompanied by 2 to 6 years of relevant experience.
Demonstrate strong problem-solving abilities coupled with effective organizational skills suitable for professional environments.
Exhibit excellent communication skills, both written and oral.
Be eligible and able to secure and maintain a TS/SCI security clearance.
Have experience working with automated Help Desk platforms such as Microsoft System Center, Remedy, or ServiceNow.
Familiarity with Citrix desktop virtualization environments and thin clients is advantageous.

Compensation & Benefits

Competitive salary range from $73,450 to $132,775 annually, with eligibility for bonuses.
Inclusive benefits package comprising health and wellness initiatives, income protection, paid time off, and retirement plans.
Chance to work with innovative technologies supporting vital government functions.
A stimulating work atmosphere that promotes continuous learning and encourages challenging existing norms.