IT Support Officer (Entry / Junior Level)

Role overview

We are seeking an entry-level IT Support Officer who is eager to help users with everyday technology issues and keep core systems running smoothly. This position suits someone who enjoys solving practical technical problems, communicating clearly with staff, and supporting the wider organization through reliable IT assistance.

What you’ll do

• Deliver first-line help for issues involving hardware, software, and network connectivity.
• Diagnose and fix technical problems promptly and professionally.
• Set up, install, and maintain computers, printers, and other workplace devices.
• Support account setup, password recovery, and access-related requests.
• Install software, apply updates, and carry out routine maintenance tasks.
• Keep an eye on IT systems and flag problems when needed.
• Maintain clear and accurate logs of support cases and their resolutions.
• Assist with the rollout of IT policies, procedures, and security practices.
• Hand over more complex technical issues to senior IT staff when necessary.

What we’re looking for

• A diploma or degree in Information Technology, Computer Science, or a closely related discipline.
• Foundational knowledge of computer hardware, software, and networking basics.
• Comfort using Windows operating systems and Microsoft Office tools.
• Strong ability to investigate issues and find practical solutions.
• Good verbal and written communication with a service-oriented approach.
• Ability to work effectively on your own as well as within a team.
• Careful attention to detail and good organizational habits.
• Interest in learning new tools, systems, and IT processes.
• Prior IT support experience is helpful but not essential.

What you can expect

• A collaborative and encouraging workplace.
• Structured training and mentorship to help you grow.
• Hands-on exposure to different IT systems and technologies.
• Clear opportunities for career progression and professional development.
• A competitive pay package along with employee benefits.
• Practical experience that can strengthen a career in information technology.
• A solid foundation for future growth in the IT field.

Additional information

This is a full-time, onsite role based in Australia. The position is intended for entry-level or junior-level candidates. No vacancy count, application deadline, or start date was provided.