IT Support Engineer Tier III

About DAG Tech

DAG Tech is a premier IT services firm recognized for its innovative approach and commitment to excellence. Our team's dedication to delivering outstanding results is fueled by cutting-edge technology and a proactive pursuit of new opportunities. We specialize in IT support, cybersecurity, technical projects, cloud solutions, and strategic consulting, all guided by a set of core principles that define our unique approach.

As an Equal Opportunity Employer, DAG Tech values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability status, or any other legally protected characteristics.

Role Overview

We are seeking a highly skilled IT Support Engineer Tier III to join our team for ongoing project engineering needs. This role offers flexibility for both on-site and remote work, with the potential for over 40 hours per week. The position requires a blend of technical expertise and strong client-facing skills to manage diverse IT environments.

Key Responsibilities

• Spearhead network deployments and configurations, including firewalls, switches, VLANs, Wi-Fi, and VPNs.
• Manage and integrate access control systems, such as badge readers and door controllers.
• Oversee the setup of security camera systems, including IP cameras, NVRs, and remote access configurations.
• Coordinate with ISPs for WAN setup, circuit provisioning, and failover testing.
• Execute server rack build-outs and meticulous cable management, including UPS integration.
• Facilitate cloud migrations to platforms like Google Workspace, Microsoft 365, AWS, and Azure.
• Handle IT infrastructure build-outs for offices and set up conference room AV systems.
• Manage procurement and hardware staging, including BOM review and pre-configuration.
• Liaise with external vendors such as cabling, AV, and electrical contractors.
• Develop and maintain comprehensive technical documentation, including network diagrams and SOPs.
• Oversee project coordination, task tracking, and milestone reporting.
• Provide client support and onboarding, including email setup and system training.
• Demonstrate strong troubleshooting skills for hardware, software, and network issues.
• Adapt and multitask effectively across various IT infrastructures.
• Communicate and collaborate effectively with internal teams and clients.

Technical Proficiencies

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Attributes

• Maintain a high level of professionalism and a positive attitude.
• Deliver superior customer service and demonstrate strong teamwork.
• Exhibit consistency, reliability, and exceptional communication skills, both verbal and written.
• Effectively manage multiple tasks and exercise sound judgment.

Opportunities for Advancement

This role provides pathways to Tier III engineering, project engineering, cybersecurity roles, compliance support, client management, and engineering management positions.