- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- Diploma or Bachelor's degree
- Resume
- Required to apply
Where you'll work
Job description
About the Job
We are seeking a Technical Support Engineer with 2 to 4 years of experience based in Singapore. The ideal candidate will have expertise supporting CCTV, IP Cameras, and Video Surveillance Systems.
Technical Expertise
- Proficient in RTSP protocol and streaming technologies for cameras.
- Experienced with NVRs, DVRs, and other surveillance hardware components.
- Solid understanding of networking principles including TCP/IP and LAN/WAN configurations.
- Knowledgeable about server hardware setup, including sizing requirements.
- Familiar with GPU, CPU, RAM, storage technologies, and overall system performance.
- Basic insight into video analytics solutions.
- Strong troubleshooting capabilities and analytical approach.
- Excellent documentation and communication skills.
Key Responsibilities
- Deliver Level 1 and Level 2 support for security camera systems and associated hardware.
- Handle customer support inquiries via email, telephone, and support hotlines.
- Refer complex issues to Level 3 Support Engineers when needed.
- Assist in supporting both internal IT systems and customer infrastructures, ensuring prompt resolutions and high service quality.
- Troubleshoot issues related to camera connectivity, RTSP streaming, camera tunneling, and video analytics.
- Configure and maintain surveillance systems and their networking equipment.
- Evaluate and advise on hardware specifications for client deployments including GPU, VRAM, CPU, RAM, storage, and server sizing.
- Conduct preventative maintenance on customer sites monthly.
- Prepare detailed maintenance reports, service records, and documentation.
Preferred Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, Electronics, or relevant fields.
- 2-5 years of demonstrated experience in IT Infrastructure, Technical Support, or Surveillance Systems.
- Prior work with enterprise-level security camera solutions is advantageous.
- Preference for candidates located in Singapore due to requirement for periodic onsite maintenance visits.