IT Support Analyst - Pensions

Position Overview

We are seeking an IT Support Analyst specializing in Pensions to become part of our expanding Application Services team based in Dublin. This role plays a vital part in maintaining essential business applications and processes that support our pensions operations.

Key Responsibilities

• Provide daily operational support for business applications and services.
• Handle and coordinate queries, incidents, and service requests systematically.
• Collaborate with IT teams and third-party vendors to ensure prompt issue resolution.
• Conduct investigations into operational incidents and support root cause analyses.
• Keep thorough documentation, logs, and process records up to date.
• Identify improvement opportunities for processes, controls, and workflow practices.
• Assist with data validation, reporting, dashboard updates, and management information tasks.
• Support User Acceptance Testing (UAT) and prepare business units for new implementations.
• Contribute to project execution, change management, and post-implementation support.
• Establish and maintain strong relationships with internal stakeholders and external partners.

Candidate Profile

• Experience in supporting business applications, systems, or operational workflows.
• Good understanding of business processes integrated with technology systems.
• Familiarity with incident management, service management, and ticketing platforms.
• Strong analytical capabilities and problem-solving acumen.
• Experience generating reports, analyzing data, and maintaining management information.
• Participation or support in User Acceptance Testing (UAT) activities.
• Excellent communication and stakeholder engagement skills.
• Knowledge or experience within pensions, protection, insurance, or financial services sectors is a plus.

Benefits & Growth Opportunities

• Exposure to diverse business processes and technological functions.
• Opportunity to engage in both day-to-day operational support and strategic change initiatives.
• Professional growth within Application Services and broader technology teams.
• A supportive, collaborative workplace culture.
• Potential career advancement into Business Analysis or change management roles.

About Us

Royal London Ireland, located in St Stephen’s Green, Dublin, is a wholly owned subsidiary of the Royal London Mutual Insurance Society Limited, the UK’s largest mutual life, pensions, and investment company. Authorized by the Central Bank of Ireland, we deliver protection products through Financial Brokers across Ireland. Our customer-centric and mutual approach reflects a long-term commitment to outstanding customer outcomes.

We foster an inclusive and welcoming culture, encouraging applications from those returning from career breaks or transitioning from other sectors into financial services. Flexible working arrangements are open for discussion.

Our People Promise pledges a workplace that is inclusive, responsible, enjoyable, and fulfilling, built around our core Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

Compensation & Perks

• 28 days annual leave plus bank holidays.
• Employer pension contributions up to 14% matching.
• Private medical insurance allowance.