IT Operations Engineer

About the Role

Join Zip's Technology team in Melbourne as an IT Operations Engineer providing robust Level 2 support for Corporate IT and workplace technologies. Be part of a collaborative environment working onsite in the CBD office three days per week, shaping the technology experience for Zipsters.

Key Responsibilities

• Deliver dependable Level 2 support for incidents, service requests, and tech escalations.
• Serve as the main onsite contact for Service Desk at the Melbourne office.
• Manage and support workplace tools including Microsoft 365, Google Workspace, Entra ID, Intune, Jamf, and various enterprise SaaS platforms.
• Create scripts, automate processes, and leverage AI-driven workflows to enhance efficiency and cut manual efforts.
• Resolve recurring problems by implementing long-lasting fixes.
• Lead small to medium-sized IT projects from planning to execution.
• Collaborate with vendors, stakeholders, and internal teams to roll out workplace technology initiatives.
• Maintain comprehensive technical documentation, knowledge bases, and standard operating procedures.
• Build strong relationships through clear communication and outstanding customer service.
• Mentor and guide Service Desk analysts with technical expertise and shared knowledge.
• Partner with Security, People Operations, and other departments to ensure reliable IT services.

What You Bring

• Experience supporting enterprise IT environments encompassing Windows, macOS, and cloud workplace platforms.
• Proficient with Google Workspace, Microsoft 365, Entra ID, Intune, and Jamf administration.
• Skilled in automating operational tasks utilizing PowerShell, Python, or Bash scripting.
• Utilization of AI tools to streamline troubleshooting, scripting, documentation, and service provision.
• Strong troubleshooting expertise across endpoints, identity systems, collaboration tools, and enterprise applications.
• Familiarity with IT service management platforms such as Jira Service Management or ServiceNow.
• Experience managing small to medium IT projects, including vendor and stakeholder coordination.
• Knowledge of networking basics including DNS, DHCP, TCP/IP, and VPNs.
• Excellent communication, customer service, and stakeholder engagement abilities.
• A growth mindset, embracing AI and innovative tools for continuous learning.
• Capability to identify and manage risks effectively, embodying leadership values.
• Alignment with Zip’s core values: Customer First, Own It, Stronger Together, and Change the Game.

Benefits and Culture

• 25 days annual paid leave, inclusive of birthday leave and quarterly wellbeing days.
• Paid parental leave policies: 16 weeks for primary carers, 4 weeks for supporting carers.
• Supportive family policies including miscarriage bereavement and domestic violence leave.
• Mental health and wellness support including $299 yearly wellbeing allowance, free access to Sonder platform for employees and families, discounted private health insurance, and ClassPass discounts.
• Additional paid leave: 2 days volunteering, 2 days study, and 2 days religious or cultural leave per year.
• Access to fee-free Zip products and discounts with merchant partners.
• Engaging team events, modern offices, daily free breakfast, and weekly complimentary lunches.

Diversity and Inclusion

The workplace encourages equal opportunity employment welcoming applicants from all backgrounds, identities, abilities, veteran status, and more. Recruitment processes are designed to be accessible and inclusive; candidates may request accommodations for a fair hiring experience.

About Zip Co Limited

Zip Co Limited is an ASX-listed digital finance company operating in Australia and the US, offering innovative people-centric credit and payment services that connect millions of customers with thousands of merchants globally. Zip proudly adheres to its values centered on customers and innovation.