- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Education
- Nitec
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
This position focuses on delivering prompt, professional, and effective IT support services to users, ensuring problems are resolved efficiently to maintain user satisfaction.
Responsibilities
- Provide accessible and timely assistance to resolve IT issues with a focus on high-quality service.
- Be available to answer incoming calls and promptly address user queries received via voicemail, email, or fax.
- Accurately assess IT problems and provide first-level troubleshooting and resolution for technical issues.
- Track incidents and manage both first and second-level resolutions related to desktop systems, LAN, centralized infrastructure, WAN, and voice services.
- Coordinate employee account management tasks including user account activation, modifications, and terminations.
- Respond to all IT service requests from users through calls.
Requirements
- Minimum educational qualification of Nitec in any relevant discipline.
- At least six months experience in IT technical support or call center roles.
- Strong communication capabilities paired with excellent customer service skills.
- Familiarity with Windows operating systems, Active Directory account management, Microsoft Outlook, and support for mobile devices.