Inventory Controller / Manager - Life Sciences & Healthcare Logistics

Company Overview

PSA International is a prominent port group renowned for partnering with cargo stakeholders to provide top-tier port and logistics services. Through collaborative innovation and a global digital logistics network, PSA BDP supports cargo owners in creating resilient, agile, sustainable, and cost-effective supply chains.

Role Purpose

This role is pivotal in managing daily inventory operations for a major Life Sciences & Healthcare client in Singapore. The Inventory Controller / Manager ensures precise inventory records, regulatory compliance, and integrity within warehouse processes. Acting as the Warehouse Management System (WMS) Super User, this position drives process improvements across putaway, replenishment, slotting, and picking activities.

Responsibilities

• Maintain meticulous inventory data in WMS and ERP systems while performing cycle counts, stock audits, and annual physical inventories.
• Identify and resolve inventory discrepancies through investigation and corrective actions, executing all adjustments with proper approvals.
• Accurately record all inventory movements, including receiving, putaway, picking, packing, shipping, returns, quarantine, and product disposal, while monitoring inventory aging and expiry based on FEFO/FIFO methods.
• Ensure full traceability of products using batch, lot, serial numbers, and expiration details to comply with regulations and recall readiness.
• Act as the WMS Super User by providing system support, troubleshooting, user training, and collaborating with IT and vendors to optimize system parameters.
• Analyze and enhance warehouse layout, storage utilization, inventory flow, and operational data to improve efficiency and order fulfillment.
• Prepare and update WMS documentation, SOPs, training materials, and support system upgrades and new functionalities.
• Ensure compliance with Good Distribution Practice (GDP), ISO standards, QMS requirements, and customer agreements; support audits by supplying accurate inventory documentation.
• Manage control of released, quarantined, rejected, returned, and blocked stock.
• Generate detailed inventory reports, variance analyses, KPIs, and recommend improvements to boost accuracy and efficiency.
• Collaborate across departments including Quality Assurance, Customer Service, IT, and Engineering to implement continuous improvement and new warehouse projects.
• Serve as the main inventory liaison with the customer to ensure effective communication and quick resolution of issues, driving performance reviews and alignment with client expectations.
• Manage inventory team staffing, training, and performance while fostering a culture prioritizing safety and accountability.
• Lead ongoing process reviews and improvements, update documentation to meet audit standards, and prepare for internal and external quality and regulatory inspections.
• Oversee inventory resource planning, cost control measures, and contribute to budgeting and forecasting activities.

Qualifications and Experience

• Bachelor's degree or Diploma in Logistics, Supply Chain Management, or a related field.
• 3 to 5 years of practical experience in inventory control or warehouse management, preferably within Life Sciences & Healthcare logistics.
• Sound understanding of warehouse automation, cold chain logistics, and experience with WMS systems, especially Infor WMS.
• Experience in performance management, profit and loss oversight, and financial reporting.
• Strong leadership capabilities, problem-solving aptitude, and customer service orientation.

Key Competencies

• Effective team leadership and staff performance management.
• Customer-focused with a proactive ownership mindset.
• Excellent communication and interpersonal skills.
• Strategic operational thinking with detailed inventory management insight.
• Adaptability, proactive approach, and result-driven attitude.
• Skilled in stakeholder engagement and conflict resolution.