International Voice Process Customer Support

About Sutherland

Sutherland is a global leader in business and digital transformation, delivering exceptional customer experiences along every client engagement. With over 35 years of expertise, Sutherland integrates deep domain knowledge with proprietary and partner tools to boost growth, efficiency, and productivity. Their solutions combine artificial intelligence, automation, analytics, and digital services to meet industry-specific needs across healthcare, insurance, banking, communications, technology, travel, retail, and more. The company upholds values of agility, innovative thinking, integrity, and flawless execution with a team of 40,000 professionals.

Role Overview and Responsibilities

• Respond to inbound international customer calls professionally and promptly.
• Provide technical assistance and resolve customer issues effectively.
• Deliver consistently high-quality customer service aligned with company standards.
• Maintain accurate and detailed records of customer interactions.

Eligibility Criteria

• Open to fresh graduates and freshers without prior experience requirement.
• Strong verbal and written English communication skills are essential.
• Good clarity in speech and problem-solving abilities are needed.
• A customer-centric mindset and eagerness to learn and improve.
• Availability to join by April is preferred.

Work Schedule and Location

• Five-day workweek with rotating shifts and days off.
• Primarily night shifts based on operational requirements.
• Office-based work located at Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station.
• Commuting support via two-way cab service is provided within a 25 km radius depending on shift timings.

Selection Process

• Initial HR interview conducted as a walk-in process.
• Second-round panel interview focusing on skills and fit.
• Voice assessment to evaluate communication skills.

Additional Information

Applicants should note that Sutherland does not request payments or favors in return for employment. Any suspicious activities can be reported through the company's official channels.