Insurance Process Administrator

About Bionic

Bionic is dedicated to simplifying life for small business owners by creating an all-in-one platform for essential business services, combining advanced technology with exceptional human support. Our mission is to provide such a seamless experience that customers fully trust us to handle all their business requirements.

Role Overview

We are seeking an Insurance Process Administrator to join our Insurance Team and contribute to our growth plans. This role plays a vital part in supporting the insurance sales teams by managing key processes that guarantee a smooth and dependable experience for our clients.

Key Duties

• Prepare and dispatch insurance policy documents to customers within agreed timelines.
• Track and report the accuracy of policy documentation regularly.
• Handle insurance policy cancellations and process customer refunds efficiently.
• Oversee the management of team inboxes by assigning and completing email inquiries.
• Generate and distribute daily case reports and allocate cases appropriately.
• Work consistently toward meeting progressive performance targets.

Candidate Profile

• Proactive with the ability to work well within a supportive and high-performing team environment.
• Confident in liaising with diverse stakeholders.
• Strong communication and time management skills.
• Ability to meet KPIs in a fast-paced setting.
• Maintain strict ethical standards reflecting the regulatory requirements of the insurance sector.
• Proficient in basic Microsoft Office applications including Word, Excel, and PowerPoint.
• Exceptional attention to detail.
• Positive, enthusiastic approach with a can-do attitude.

Company Environment

Bionic employs over 700 people across multiple locations in London, Luton, Chelmsford, and field-based roles. We offer a lively, collaborative, and creative workplace culture where teamwork and continuous personal development are encouraged. Our standards are high and we support each other to deliver our best every day, providing clear pathways for career advancement, recognition, and rewards.

Benefits

• Private healthcare coverage to support wellbeing.
• Access to an Employee Assistance Programme including virtual GP services, priority physiotherapy, and counseling.
• Eyecare scheme participation.
• 25 days of annual leave plus 8 UK bank holidays, with additional leave increasing by tenure.
• One paid family or religious day off annually following probation.
• One paid charity volunteering day each year.
• Opportunity to buy or sell up to 3 extra leave days yearly.
• Enhanced parental leaves (maternity, paternity, shared parental).
• Paid wedding leave: 2 days on joining and up to 5 days after 2 years of service.
• Flexible working options with a hybrid work model.
• Auto-enrollment in salary sacrifice pension scheme.
• Life assurance coverage.
• Access to season ticket loans, salary advances, and home buying/renting loan schemes based on tenure.
• Cycle to work scheme.
• Recognition programs including incentives for top performers, company parties, and awards.
• Long service awards acknowledging dedicated employees.