Information Technology Support Technician

Job summary

We are looking for an IT Support Technician to provide practical, day-to-day technical assistance across hardware, software, network connectivity, and end-user systems. In this role, you will act as a key support contact for employees, helping resolve IT issues quickly so business operations stay running smoothly. You will also assist with infrastructure upkeep, system rollouts, network support, and security-related tasks while working under the IT Manager’s direction.

Helpdesk and end-user support

• Deliver first- and second-level support for hardware, software, network, and peripheral device problems.
• Record, rank, investigate, and close support tickets within the agreed service timelines.
• Resolve issues involving desktops, laptops, printers, mobile devices, email, and collaboration tools.
• Hand off more complex technical matters when needed and keep troubleshooting notes properly documented.

Hardware and software administration

• Set up, install, maintain, and fix workstations, laptops, printers, monitors, and related equipment.
• Roll out applications, updates, and patches in line with IT rules and licensing obligations.
• Keep clear records of IT assets, software items, and license usage.
• Prepare devices, user profiles, and system access for new team members.

Network and infrastructure support

• Help maintain LAN, Wi-Fi, switches, and network connectivity services.
• Track network performance and diagnose connectivity issues to keep operations stable.
• Assist with server room upkeep, including hardware checks, cable organization, and environmental monitoring.
• Support infrastructure improvements, equipment setup, and technology projects as required.

Security and backup administration

• Apply operating system updates, security patches, and antivirus updates on end-user devices.
• Monitor backups and flag failures or unusual results so they can be corrected quickly.
• Support the rollout and enforcement of security controls, access rules, and password standards.
• Report suspicious activity or cybersecurity incidents according to established procedures.

Documentation and continuous improvement

• Maintain accurate documentation for systems, configurations, asset records, and troubleshooting steps.
• Create and refresh user manuals, knowledge articles, and FAQ content to encourage self-service.
• Spot recurring issues and recommend durable fixes that improve service quality and efficiency.
• Contribute to ongoing improvement efforts within the IT team.

Qualifications

A diploma or bachelor’s degree in Information Technology, Computer Science, or a similar discipline is preferred. The role calls for 2–3 years of experience in IT support, technical services, or systems administration. Candidates should be comfortable working in Windows 10/11 and Microsoft 365 environments, and should have practical experience with Active Directory, hardware setup, network troubleshooting, printers, and other peripherals. Familiarity with helpdesk ticketing tools and IT service management practices is also important. A basic understanding of TCP/IP, DNS, DHCP, and wireless networking is required. Professional certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials are an added advantage. Strong English communication skills are needed, and Arabic proficiency is preferred.

Location

This is an on-site role based in Jeddah, Makkah, Saudi Arabia.