Job description

About the Company

Fairstone Bank and its group of brands work together to provide dependable, easy-to-access financial products that help Canadians move toward their goals. The brand family expanded in 2024 when Home Trust Company, Home Bank and Oaken Financial joined Fairstone, alongside Fairstone, EdenPark and Fig.

As Canada’s leading alternative lending bank, the organization combines deep experience and a wide range of solutions, including residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and auto financing, personal loans and digital lending. Its customer base includes newcomers, small business owners, investors and everyday consumers. The company’s lending heritage spans nearly 100 years through its legacy businesses.

EdenPark is the automotive finance arm focused on helping dealer partners sell more vehicles. Since 2012, it has supported a broad dealer network and tens of thousands of consumers across Canada.

Role Overview

The Income Verifier role at EdenPark supports the review and validation of applicant income and employment details. The position reports to Diane El-Sanioura and is part of a growing team.

Key Responsibilities

Check and confirm applicant income and employment details.
Handle incoming income documents and any supporting trailing paperwork.
Keep a heavy workflow organized while maintaining strong accuracy and meeting service-level and turnaround expectations.
Reach out to dealerships to clear up missing or pending items by phone, fax and email.
Maintain customer interaction records, manage account updates and archive documents.
Scrutinize proof of income and employment materials to confirm they are authentic and correct.
Call employers to independently verify information in a professional way.
Deliver fast, clear and customer-focused support to internal and external stakeholders.
Carry out additional tasks as needed.

Skills and Qualifications

The ideal candidate has strong written and verbal communication abilities and is comfortable in a fast-moving environment where priorities change often. They should be highly detail-oriented, work well under pressure, and bring strong analytical and numerical reasoning. Good investigative ability, advanced web navigation, clear phone etiquette, active listening and the ability to juggle multiple tasks are important. Comfort with Microsoft Office Suite and Outlook is also required. Prior exposure to lending, automotive, or financial services work is preferred, along with post-secondary education.

Working Hours

Availability needs to be flexible. The schedule runs from 11:00 AM to 7:00 PM PST, Monday through Friday, with alternating Saturday shifts. Rotating schedules are prepared one month in advance.

Benefits and Perks

Recognition through an award-winning workplace culture.
Hybrid work model to support better work-life balance.
Generous vacation entitlement, statutory holidays and 6 wellness days.
Health and dental coverage, plus virtual healthcare support.
Group retirement savings plan with up to 7% employer matching.
Retail discounts and location-based perks such as gym memberships and bike-share access.
Gym access at the London and Montreal offices.
Education assistance and training through Fairstone Academy.
Parental leave top-up support.
One paid volunteer day each year.

Pay and Hiring Notes

The expected base pay range is $23.07 to $25.64 per hour. This role is for an existing opening. Artificial intelligence may be used during parts of the hiring process.

Selection Requirements

All shortlisted candidates must successfully complete a criminal background check, a credit check and employment verification before being hired.

Equal Opportunity and Accessibility

The employer supports accommodation requests for applicants with disabilities and welcomes applications from Aboriginal peoples, visible minorities and people with disabilities. Candidates may also note their preferred communication language, French or English, in the application.

Employment Type

This is a permanent full-time role.