In-Office Homecare Scheduling Coordinator

About YELM US Associates

YELM US Associates administers the backend support for home care agencies including Ultimate Care and Swift Home Care. This administrative branch ensures that patients receive outstanding care and that our field teams have the resources and coordination assistance necessary to succeed. As our organization expands, we invite motivated individuals passionate about impactful work to join our rapidly growing South Brooklyn office team.

Our Mission

We are committed to restoring and preserving client dignity and independence by delivering personalized care plans. These plans aim to ease caregiver strain and family burden while helping clients avoid nursing homes or assisted living facilities. As a licensed home care provider, YELM US Associates LLC offers comprehensive services through heartfelt, empathetic, and quality-driven care.

Job Location and Schedule

Position is based at 1000 Gates Avenue, 4th Floor, Brooklyn, NY 11221, working onsite weekdays from 9:00 AM to 5:00 PM.

Compensation

Pay ranges between $26.00 and $28.00 per hour, contingent on relevant experience.

Role Overview

We are seeking Scheduling Coordinators to join our Coordination team in Brooklyn. This role is vital to properly aligning home health care staff with patient needs. Proficiency in home care scheduling and bilingual abilities (English paired with Spanish, Creole or Russian) are required. This opportunity allows experienced coordinators to advance their career in a supportive environment.

Key Responsibilities

• Organizing home care appointments according to client preferences and caregiver availability.
• Matching caregivers to clients based on skill compatibility, ensuring stable long-term assignments.
• Handling a substantial volume of incoming queries and addressing concerns efficiently.
• Adjusting schedules rapidly in response to changes such as emergencies or updated client requirements.
• Maintaining precise scheduling logs through HHA eXchange software.
• Tracking daily attendance and monitoring EVV submissions or caregiver timesheets.
• Reviewing daily temporary orders and documenting them accordingly.
• Conducting monthly follow-up calls with current patients, recording communications using internal templates.
• Facilitating clear communication among caregivers, clients, and healthcare professionals to optimize services.
• Supporting general administrative needs like phone reception, report updates, and record maintenance.

Required Qualifications

• Previous experience in home care coordination or scheduling is mandatory.
• Familiarity with HHA eXchange or similar scheduling platforms preferred.
• Patience, empathy, and caring demeanor essential for the role.
• Strong telephone communication skills and professionalism.
• Must be bilingual in English with Spanish, Creole, or Russian.
• Comfortable working in a dynamic, team-focused environment.

Employee Benefits

• Comprehensive health insurance including vision and dental coverage.
• 401(k) plan with employer matching contributions.
• Optional insurance plans covering life, critical illness, hospital indemnity, and accidents.
• Generous paid vacation, sick leave, and additional time-off benefits.

Work Culture and Inclusion

Ultimate Care is deeply committed to fostering a people-first workplace culture essential to succeeding in home care. We empower employees to reach their full potential through ongoing learning and personal as well as professional growth opportunities. Our company values diversity, inclusion, and authenticity, striving to create a welcoming environment.

We encourage candidates who may not fulfill every listed qualification but are enthusiastic to apply, as they might be a fit for this or similar roles.

Equal Opportunity Employer

Ultimate Care provides equal employment opportunities without regard to race, color, age, religion, sex, national origin, disability, veteran status, or any protected classification. We do not accept unsolicited resumes from recruiters or search firms.