ICQA Supervisor, AMET ICQA

Role overview

This position is for a supervisor within the ICQA function in an Amazon fulfillment environment in Riyadh. The role focuses on planning ahead for staffing needs, monitoring attendance and performance, and coaching the team to sustain a strong culture of productivity, safety, quality, and customer/member experience across inbound or outbound FC operations.

What you will do

• Oversee daily operations and hold responsibility for safety, quality, performance, and member experience in either inbound or outbound fulfillment center activities.
• Define clear expectations for the department and maintain a setting built on teamwork, collaboration, and open communication.
• Apply safety procedures consistently, ensure safe work practices, and record any accidents or incidents without delay.
• Set priorities effectively to meet deadlines and manage shifting demands.
• Stay professional when facing uncertainty or change, and solve problems proactively to drive outcomes.
• Ensure that company policies are clearly communicated and followed in a consistent manner.
• Gather improvement ideas and convert them into practical action plans.
• Share effective practices across teams, shifts, and the wider organization.
• Work with HR, Facilities, Safety, and IT to secure the resources needed for projects and initiatives.
• Monitor production metrics, use data to shape continuous improvement efforts, and provide updates to management.
• Support the creation of long-range operational plans.
• Coach, train, and develop team members to improve performance and build internal talent.
• Recognize strong performance, support development conversations, and apply progressive discipline when performance is poor.
• Suggest and implement improvements in equipment and processing methods.
• Review timecards daily and weekly to help ensure correct payroll processing.
• Take on other duties as needed, including shift or department rotations, extended hours, and holiday work.
• Arrive at least 30 minutes before the shift starts and remain at least 30 minutes after the shift ends for handovers, reporting, and timecard review.

Basic qualifications

• At least 1 year of experience using Microsoft Office products and applications.
• At least 1 year of experience with Word, Excel, and Outlook.
• High school diploma or an equivalent qualification.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Capability to lift up to 49 pounds and to stand and walk for shifts lasting up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Willingness to work 40 hours per week plus overtime when required.

Preferred qualifications

• Strong integrity, a commitment to quality, and respect for policies and procedures.
• Positive, energetic, hardworking, and team-oriented attitude.
• Clear communication skills and the ability to follow direction effectively.
• Dependable, responsible, mature, and attentive to detail.
• Comfort working in a team setting and giving straightforward, respectful feedback.
• Ability to handle ambiguity, changing priorities, and stressful situations with good judgment.
• Experience working with performance metrics.
• Analytical mindset with solid problem-solving ability.
• Self-driven, structured, accurate, results-focused, and open to change and improvement.
• Strong customer orientation and a track record of responding promptly and thoroughly to requests.
• Ability to manage multiple tasks and issues at the same time.
• Experience with MS Office, other operating systems, warehouse systems, and applications such as Warehouse Management Systems (Highjump).
• Comfort working in a fulfillment center environment that may be noisy and require prolonged standing and walking, lifting up to 50 pounds, bending, and operating mechanical equipment.
• Flexibility to work varied hours as needed by the business, including overnight shifts, weekends, and holidays.

Additional information

Applicants needing a workplace accommodation or adjustment during the application, interview, or onboarding process can request support through the employer’s accommodations process.

Company: Afaq - Warehouse Branch - J02

Job ID: A10404943