HR Operations Coordinator - Volunteer Programs

About the Role

The New England Aquarium is looking for an Operations Coordinator to provide both administrative and programmatic assistance to the Volunteer Programs & Internships (VPI) team. This role focuses on maintaining smooth operations, ensuring accurate data management, and delivering quality service to employees, volunteers, and interns.

Role Details

• This is a six-month temporary position available either full-time (Monday to Friday) or part-time (Wednesday to Friday).
• The position offers a hybrid work schedule with at least one on-site day at the New England Aquarium in Boston.
• Remote work options are extended to residents of Massachusetts, Rhode Island, New Hampshire, Maine, New York, and Vermont.

Key Responsibilities

• Offer program and project support to the Volunteer Programs & Internships team.
• Manage data within the Salesforce-based engagement platform by correcting issues, customizing fields, generating reports, cleaning data, and accurately entering information.
• Handle incoming general inquiries from applicants and staff via phone and email, delivering excellent customer service.
• Create and distribute community announcements and email communications.
• Coordinate staff ID creation and distribution processes.
• Assist with uniform and benefit distribution.
• Organize and maintain paper and electronic filing systems to ensure records are compliant and easily accessible.
• Respond and prioritize inquiries promptly and professionally.
• Perform other related duties as assigned.

Qualifications

• Between 1 to 3 years of experience in supporting business office operations.
• Familiarity with data entry and processing; experience with HRIS or volunteer management software is advantageous.
• Preferred proficiency in Salesforce Administration.
• Strong skills using Microsoft Office applications.
• Awareness of and dedication to workplace inclusion principles and initiatives.
• Commitment to delivering excellent service, demonstrating approachability and openness.
• Ability to safeguard confidential information with strict discretion.
• Strong communication skills, capable of conveying clear information across various formats to all organizational levels.
• Ability to prioritize tasks effectively for optimal efficiency and work independently to maintain service quality.
• High initiative, creativity, and strong problem-solving abilities.

Additional Information

The New England Aquarium promotes an inclusive workplace environment and is an Equal Employment Opportunity Employer as per EEOC. The organization values diversity and inclusion, believing it enhances creativity, problem-solving, and workplace culture. The position offers an opportunity to contribute to protecting the blue planet while supporting a broad community.