HR Business Partner

Role Overview

Servco Pacific Inc. is hiring an HR Business Partner to join its Human Resources team in Honolulu, Hawaii. In this role, you will act as a strategic advisor to business leaders, helping shape people strategy so it aligns with company goals and supports stronger business performance, employee engagement, culture, and compliance. This position goes beyond day-to-day HR support and has a strong focus on employee and labor relations, organizational design, succession planning, workforce analytics, and change leadership in a complex environment that includes both union and non-union groups across multiple locations.

What You Will Do

• Guide leaders on organizational direction, workforce planning, leadership effectiveness, and culture improvement efforts.
• Build strong, trusted partnerships with business stakeholders and position HR as a proactive function that adds strategic value.
• Handle complex employee and labor relations situations, including sensitive investigations, grievance handling, and interpretation of collective bargaining agreements.
• Convert business priorities into talent plans that support succession, employee development, and capability growth.
• Support organizational effectiveness efforts such as restructures, role definition, skill development, and change management.
• Improve performance management practices and talent differentiation approaches to strengthen accountability and outcomes.
• Analyze workforce data such as retention, engagement, bench strength, and productivity to inform recommendations.
• Help ensure compliance with federal, state, and local employment laws, company policies, and labor agreements while reducing business risk.
• Lead and support employee engagement and culture initiatives with a focus on measurable improvement in engagement and retention.
• Work closely with Talent Acquisition, Total Rewards, Talent Development, and HR Operations to roll out enterprise HR programs successfully.

Requirements

• A bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a similar field is preferred.
• Advanced HR certification such as SPHR, SHRM-SCP, or an equivalent credential is strongly preferred.
• 8 to 12 years of progressive HR experience in roles with increasing strategic responsibility.
• At least 5 years of experience as an HR Business Partner supporting leaders in a complex, multi-site, union and non-union environment.
• Experience working at a manager or director-equivalent level within a large matrixed organization.
• Demonstrated success in workforce planning, succession management, and change leadership.
• Solid background in employee and labor relations, including investigations, grievance resolution, and contract interpretation.
• Proven ability to influence stakeholders and contribute to measurable business results.
• Valid driver’s license with a clean driving record.
• Labor relations experience is preferred.
• Strong working knowledge of Hawai‘i and U.S. employment and labor laws.
• Ability to understand and apply complex documents such as collective bargaining agreements and regulatory guidance.
• Professional presence and the confidence to influence without direct authority.
• Strong business understanding, including financial, operational, and strategic considerations.
• Advanced investigation, risk evaluation, and conflict resolution capabilities.
• Comfort with data analysis and using workforce metrics to guide decisions.
• Ability to coach leaders to improve leadership effectiveness and team performance.
• Change management expertise with a track record of supporting organizational transitions.
• Proficiency with Microsoft Office Suite and HRIS platforms.

About Servco

Servco is focused on mobility solutions that help people move freely and create meaningful opportunities. The company operates across Australia, California, and Hawai‘i, and its team of more than 2,000 people is guided by the core values of Respect, Service, Teamwork, and Innovation. With over a century of service, Servco is committed to delivering quality experiences for both customers and employees.

Additional Information

Servco is an Equal Opportunity Employer and maintains a Drug-Free Workplace. The stated compensation for this role is $93,900 to $142,700 per year.