HR Business Partner

Overview

We seek a strategic Global HR Business Partner to support our Services division, encompassing Customer Success Managers, Professional Services Consultants, Incident Response teams, and Sales-aligned functions. This role collaborates closely with senior executives to enhance organizational effectiveness, drive talent initiatives, and nurture a high-performance culture in a dynamic, global setting with increasing AI integration.

Key Responsibilities

• Collaborate with Services leadership to develop and implement HR strategies that align with business objectives, expansion plans, and customer delivery frameworks.
• Serve as a trusted consultant to senior management on organizational structure, workforce planning, and change initiatives.
• Facilitate scaling and transformation within Services units, including global delivery and client-facing operations.
• Oversee talent assessments, succession planning, and leadership growth programs.
• Manage performance evaluation processes emphasizing transparency, accountability, and differentiation.
• Coach leaders to foster high-performing teams, enhance engagement, and improve retention.
• Provide expert advice on complex employee relations issues, ensuring adherence to US labor laws and company policies.
• Identify and mitigate organizational risks in partnership with leadership.
• Utilize HR data analytics, dashboards, and AI-powered insights to drive informed decisions.
• Analyze patterns related to turnover, engagement, performance, and skill deficiencies.
• Work cross-functionally with HR departments such as Talent Acquisition, Compensation & Benefits, and Organizational Development to implement scalable initiatives.

Qualifications

• Minimum of 5 years progressive HR experience, including HR Business Partner roles supporting senior leaders.
• Availability to work onsite at the Irving, TX office at least three days weekly.
• Demonstrated background supporting Services, Customer Success, Professional Services, or Sales teams.
• Experience operating in global, matrixed, and fast-paced environments.
• Proficiency with HR analytics tools, dashboards, and AI-driven platforms to guide decision-making.
• Ability to translate organizational needs into data-backed human capital strategies.
• Strong learning mindset and adaptability to evolving AI-driven HR practices.
• Expertise in organizational development, change management, leadership coaching, talent management, workforce planning, and US employment law compliance.
• High business acumen, particularly within customer-facing or revenue-linked settings.
• Exceptional judgment, discretion, professionalism, and stakeholder management skills.
• Capability to balance strategic perspective with practical execution.
• Legal eligibility to work in the US without current or future employer sponsorship.

Additional Information

Equal Opportunity Employer committed to inclusion of minorities, females, veterans, and individuals with disabilities.