Housekeeping Ordertaker

About the role

One&Only is dedicated to delivering memorable guest experiences through thoughtful anticipation, creativity, precision, empathy, and warmth. The environment is polished yet relaxed, and the team is expected to be attentive, genuine, and detail-oriented while consistently going beyond guest expectations.

At One&Only Royal Mirage in Dubai, the property is presented as a refined retreat set amid private beaches and landscaped gardens. The resort emphasizes imagination, personalized service, and a spirit of discovery to create memorable stays, special family experiences, and intimate dining moments.

Key duties and responsibilities

• Respond to every incoming call to the housekeeping office in a timely, courteous manner.
• Capture guest requests accurately and pass them on to the relevant team members, including requests for extra amenities, housekeeping service, or laundry collection.
• Keep communication flowing smoothly between housekeeping, front office, and engineering teams.
• Register maintenance issues and monitor them until they are resolved within the required timeframe.
• Maintain up-to-date room status records, including vacant, occupied, dirty, clean, and out-of-order rooms.
• Receive, record, and process lost-and-found items in line with hotel procedures.
• Review and update the daily room discrepancy report together with the front office team.
• Prepare routine operational reports such as the room status report, occupancy report, and attendant assignment sheet.
• Assist supervisors and room attendants by arranging supplies, keys, or other required information.
• Organize and maintain housekeeping files, logs, and report records.
• Ensure the order-taking logbook is complete, accurate, and consistently updated.
• Track guest supply and amenity requests for inventory and control purposes.
• Handle guest questions and service requests with professionalism and efficiency.
• Follow up on requests to make sure services are completed and guest satisfaction is achieved.
• Escalate guest preferences and complaints to supervisors for appropriate action.

Skills and competencies

• Strong phone handling skills and professional guest communication.
• Excellent organization and multitasking ability.
• Comfort with hotel systems, Microsoft Office, and internal communication tools.
• Working knowledge of hotel operations and housekeeping procedures.
• Ability to stay composed and effective in a busy environment.
• Strong focus on accuracy and attention to detail.

Qualifications

• Secondary school completion or an equivalent qualification is required; hospitality training is an advantage.
• At least 1–2 years of experience in a comparable role, preferably in housekeeping or front office operations.
• Good command of English; additional languages are a plus.

About the company

One&Only is growing rapidly and is focused on investing in both its business and its people. The organization values employees who are open-hearted, intuitive, generous, and spontaneous, and who help create extraordinary guest memories through innovation and exceptional service.