Hostess

Position Overview

Join Emirates Flight Catering as a Hostess in Dubai, welcoming guests and ensuring an inviting atmosphere to deliver exceptional customer service in a hospitality setting.

Key Duties

• Greet guests warmly and assist them to their seats, fostering a smooth and pleasant environment.
• Communicate the food and beverage options, especially buffet selections; cooperate effectively with staff like servers, chefs, and managers to coordinate seating and service.
• Collect and relay customer feedback promptly to the Supervisor on Duty for informed actions to boost guest satisfaction.
• Obtain daily VIP and Invitation-Only lists from EK reception and inform the Supervisor and Chef on Duty to enhance operational readiness and service quality for special guests.
• Keep detailed logs of VIP and IO guest preferences and visit summaries to personalize future interactions.
• Work with the Supervisor on Duty to ensure necessary tools and equipment are available for efficient operation in the assigned area.
• Manage daily wine and store receipt documentation accurately, store these files properly, and alert the Assistant F&B Manager about any inconsistencies or unavailable items to maintain inventory accuracy.
• Ensure smooth shift handovers by completing and storing reports that cover stock management and pending tasks to maintain operational continuity.
• Keep the lounge clean, organized, and hygienic according to QHSE protocols to maintain guest comfort.

Qualifications & Experience

• Possess a Bachelor's degree or Diploma in Hotel Management or a related field.
• Have at least 5 years’ experience as a hostess in upscale hospitality environments such as premium hotels or restaurants.
• Understand food safety and hygiene standards to comply with health regulations.

Skills & Abilities

• Excellent communication and interpersonal skills, with fluency in English; Arabic language skills preferred.
• Strong organizational and multitasking capabilities suitable for high-paced settings.
• Ability to work collaboratively with a diverse team including waiters, supervisors, and airline clients.
• Competent in accurate record-keeping, inventory management, and adherence to operational procedures.