Holiday Park Lead

About the organisation

Whakatāne District Council is a community-focused employer that values service, teamwork, and ongoing improvement. The team takes pride in making a positive difference for others, while also encouraging a balanced, enjoyable workplace. Staff can access benefits such as free pool entry and discounted gym membership. The location also offers easy access to rivers, lakes, forests, beaches, and walking tracks, many of which are very close by.

Role overview

The council is seeking an experienced and guest-focused Holiday Park Lead to support the delivery of outstanding visitor experiences at Riverside, Whakatāne Holiday Park.

In this senior operational support role, you will work closely with the Team Leader and take responsibility for the smooth running of daily operations. You will help maintain high standards in customer service, cleanliness, site presentation, and safety. The role requires you to guide and coach the team, encourage better ways of working, and help raise operational performance across the holiday park.

This is a practical, varied position with plenty of day-to-day responsibility. You will be a main contact for both staff and guests, assist with solving operational issues, uphold quality expectations, and step into leadership duties when needed. Success in this role will depend on your ability to strengthen team capability, deliver consistent standards, and contribute to memorable guest stays.

What we're looking for

We are looking for someone with a background in hospitality, tourism, accommodation, or customer service who leads through example and positive influence. You should be passionate about excellent service, comfortable working in a busy environment, and motivated by supporting others to perform at their best. Adaptability, resilience, and a commitment to continuous improvement are important, as priorities can change quickly in a holiday park setting.

Working arrangement

This is a part-time role of 30 hours per week. The roster may include weekends, public holidays, and busy holiday periods. The position is based onsite in Whakatane, Bay of Plenty, New Zealand.

Additional information

This role is referenced as 6909092. The organisation is looking to appoint as soon as possible, so applications will be assessed as they are received. The application closing date is 12 Jul 2026. If you want to talk through the opportunity, you can contact Paul Check, Manager Properties and Facilities, on 07 306 0500.

Values

• Keep learning and improving.
• Bring passion and pride to the work.
• Operate as one team.
• Place people at the centre of everything.
• Show care for the environment.

Benefits

• 5 weeks of annual leave.
• Free swimming pool access.
• Discounted gym membership.
• Supportive team environment.
• Opportunity to contribute meaningfully to the local community.