Healthcare Advisor

Overview

Boots Ireland is revolutionizing healthcare delivery to make it more accessible and engaging both in-store and online. The new approach strives to offer personalized and expert health advice within a modern, welcoming atmosphere. The Healthcare Advisor plays a vital role in enhancing the customer and patient experience using comprehensive knowledge of health and wellness products and services.

Role Responsibilities

• Deliver exceptional customer service and expert advice in-store, tailoring recommendations to individual needs.
• Stay informed about new products and ongoing promotions to provide accurate and current information to customers.
• Proactively offer advice and guide customers to appropriate healthcare products and services, involving pharmacists when necessary to ensure optimal choices.
• Collaborate effectively with colleagues to support team goals and ensure the best customer care is maintained.
• Exhibit a customer-focused mindset by fostering a friendly and service-oriented store environment.
• Adhere strictly to company policies, professional standards, relevant legislation, and established procedures.
• Maintain cleanliness and order of the store, ensuring efficient queue management.
• Share success stories and best practices across local stores to continuously enhance service quality.

Essential Attributes and Skills

• Genuine enthusiasm for identifying the best health solutions for customers.
• A keen interest in understanding patients' and customers' holistic health and wellbeing needs.
• Empathy and sensitivity in all customer interactions.
• A cooperative team player who contributes positively to the store's overall success.
• Comfortable and proficient with digital technologies and omnichannel retail platforms.
• Strong sales orientation coupled with dedication to excellent customer experience.
• Aspiring brand ambassador eager to expand knowledge of health topics.

Preferred Experience

• Previous work experience in a healthcare or related setting is advantageous but not mandatory.

Employee Benefits

• Access to pension scheme membership (PRSA).
• Partially paid maternity leave provisions.
• Opportunity to earn an annual discretionary bonus.
• Generous staff discounts available.
• Participation in a flexible benefits scheme tailored to employee needs.

Additional benefits designed to enhance work-life balance may apply depending on eligibility. Boots aims to provide an inclusive and supportive working environment embracing diversity and equal opportunity. Reasonable accommodations are available throughout the recruitment process.

Important Information

Successful applicants will undergo pre-employment screenings prior to joining, including Garda vetting and verification of professional registration or membership if applicable. In-store interviews will be arranged within approximately two weeks following application review.