Guest Service Agent
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Location
Position based at Al Najada Doha Hotel By Tivoli, Doha, Qatar.
About the Company
Minor Hotels is a global hotel owner, operator, and investor with a portfolio exceeding 530 properties internationally. The group manages well-known brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, operating across more than 50 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Role Overview
The Guest Service Agent plays a pivotal role in offering expert and courteous service to guests. Responsibilities include handling reservations, welcoming and registering guests, ensuring excellent service during their stay, and settling their accounts upon departure.
Key Duties
The agent will manage guest queries, requests, and feedback promptly and effectively, aiming to achieve full guest satisfaction throughout their visit.
Qualifications
- Demonstrated commitment to delivering excellent customer service
- Previous experience in front office hotel operations is advantageous
- Strong communication skills with fluency in English mandatory
- Willingness to work shifts, including weekends and public holidays
- Proficient in Microsoft Office; familiarity with Property Management Systems (PMS) is desirable